Mmesoma Omile

Omile Mmesoma Home Photo About Me Contact OMILE MMESOMA VICTORIA Page | 01 Omile Mmesoma Home Photo About Me Contact Introduction I am Omile Mmesoma Victoria, a skilled professional in Customer Support with 3 years of Experience, Virtual assistant, Sales and Social media management. I specialize in delivering exceptional customer experiences, driving business growth through strategic sales and building strong online presence. About My Portfolio Welcome to my Portfolio. Here you’ll find a collection of my work, projects, and achievements in IT support, lead generation, virtual assistance and customer support. Page | 02 Omile Mmesoma EDUCATION ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY ( 2020 -2024 ) Geoology and Mining BSc PRAISELAND INTERNATIONAL SCHOOL ENUGU ( 2012 -2018 ) WAEC/NECO Home Photo About Me Contact CERTIFICATIONS DIGITAL WITCH IT ACADEMY (2024) IT Support skills DEC-LINKS TECHNOLOGY (2018) Basic IT Skills Page | 03 Omile Mmesoma Home Photo About Me Contact Work Experience EMINENT INTERIOR DECOR Enugu, Nigeria- Remote Customer Support Specialist Engage directly with clients to discern their preferences, offering customized product recommendations. Conduct research tailored to individual client requirements, ensuring a high level of personalization. Address client inquiries, ensuring a positive customer experience and fostering loyalty Order Processing: Confirming customer orders, tracking payments, and ensuring smooth delivery. Monitors brand consistency across marketing channels and social media platforms by 70% using Canva. Conducts research and data entry tasks with high precision, utilizing Google Docs, and Microsoft Excel for accurate and timely project. STARSLIFT COMPANY United states- Remote Cold Caller Served as a frontline sales representative, initiating conversations and building trust with potential clients across different industries. My role was rooted in strategy empaty and persistence. Initiated 60-100 outbound calls daily to prospects using cold calling scripts tailored to different customer personas. Collaborated with team leads to refine scripts and improve conversion rates. Used CRM tools to update statuses, track conversations, and ensure seamless handoffs. Contributed to a 15% growth in warm leads over a 3 month period. Exceeded KPIs consistently RADIALNOW Portland United States-Remote LinkedIn Outreach I was responsible for initiating personalized text based outreach campaigns on LinkedIn, targeting executives and decision makers in large companies. The goal was to generate interest. Sent customized, nonspammy cold messages to build genuine connections and start meaningful conversations. Maintained professionalism, clarity, and empathy in every message, representing the company’s voice. Learned how to structure compelling first message that gets noticed. Improved my follow up strategy and messaging consistency Built confidence in engaging high level professionals via LinkedIn. Omile Mmesoma DEC-LINKS TECHNOLOGY Virtual Assistant & Lead Generation Specialist Home Photo About Me Contact Hubspot, Zoho, or Salesforce to streamline sales processes. Researches and identifies high quality leads using tools like Apollo, LinkedIn sales Navigator, and other databases. Coordinates and schdules meetings between prospects and sales teams using tools like Calendly and Google Calender. Crafts personalized cold emails, LinkedIn messages, and followup sequences to convert and engage prospects. Assist with content scheduling, engagement, and general administrative tasks to keep the business running smoothly. Organize and update customer data in CRM platforms like Omile Mmesoma EJORKORE DRILLING COMPANY Content creator and social media manager Manages company pages on Facebook, Instagram and other platforms, posting industry relevant content, and engages with followers. Developes and execute content strategy tailored to the drilling and energy sector, ensuring consistency across all platforms. Designs visuals, infographics and short videos to showcase the Home Photo About Me Contact company’s drilling projects, safety procedures and expertise. Monitors social media insights, tracks engagement rates, and adjusts strategies to improve reach and audience interaction. Builds company’s online presence by participating in relevant indudstry discussions, responding to inquiries, and fostering relationships with stakeholders. Omile mmesoma Home Photo About Me Contact TOOLS PROFICIENCY Communication and Collaboration Google meet Discord Slack zoom Microsoft Teams File Management and Organisation Googlr Drive Dropbox OneDrive File Explorer/Finder Notion Customer Support tools Zendesk Freshdesk Intercome Social Media Platforms Gmail/Outlook Appointment Scheduling tools Calendly Doodle Acuity Scheduling Setmore Google Calender Omile Mmesoma Social Media & Content Management Canva Capcut ChatGPT Perplexity Copy.ai Grammerly Project & Task Management Trello Asana ClickUp Monday.com Notion Home Photo About Me Contact Travel & Appointment Scheduling Skyscanner Google Flights Booking.com Expedia Triplt Time Tracking & Productivity Clockify RescueTime Monitask Toggl Omile Mmesoma Home Photo About Me Contact WORK SAMPLES Calendar Management Appointment Scheduling & Automation Google Calendar Calendly Efficient scheduling enhances productivity, time management, and seamless operations. In this sample, I demonstrate how I: Send timely reminders and follow-ups to prevent missed appointments. Coordinate and schedule appointments to avoid conflict and overlap. Prepare detailed meeting agendas and minutes to ensure organization and informed decisionmaking. Manage reschedules and cancellations smoothly. Integrate Calendly with Google Calendar to prevent double-booking. Omile Mmesoma Home Photo About Me Contact Calendar & Task Management Managed and structured weekly schedules for clients to ehance productivity and time efficiency. Created customized planning systems, set up reminders, and ensured smooth coordination of tasks and appointments. Designed and shared engaging weekly planning content to help professionals and entreprenuers stay organized. Created visually appealing planning templates using Canva and Notion, provided time blocking strategies and crafted informative postson effe tive scheduling techniques. Zoom Meeting Management & Coordination Virtual communication & Remote Collaboration Effectively managed and coordinatedvirtual meetings using Zoom for seamless remote communication. Scheduled and hostedmeetings, set up breakout rooms and ensured smooth execution with proper agenda planning. Optimized engagement by utilizingscreen sharing, live chat moderation, and recording features for documentation and follow-ups. Integratwed Zoom with Google Calendar and project management tools to enhance team collaboration and efficiency. Trello for Task Management & Project Management Workflow Optimization & Project Coordination Utilized Trello to streamline task and project management, ensuring efficient workflow organization and team collaboration. Created and customized boards, lists and cards to track progress, set priorities, and manage deadlines. Maintained project visibility through labels, checklists, and automation to enhance productivity and team efficiency. Leveraged Apollo to stremline lead generation, prospecting, and outreach for optimized sales conversions. Conducted targeted searches to identify high quality leads, enriched contact data, and automated outreach sequences. Utilized Apollo’s CRM integration and analytics to track engagement, measure campaign performance, and refine lead nurturing strategies. Ensured efficient followups and improved response rates through data driven prospecting. Apollo for Lead Generation & Sales Outreach B2B Prospecting & Sales Automation Spreadsheet for Data Management & Analysis Data Organization & Workflow Automation Utilized spreadsheets for efficient data management, analysis, and reporting. Created structured data sets, automated calculations using formulas, and implemented filtering and sorting functions for streamlined workflow. Designed dashboards with pivot tables and charts to visualize key metrics and trends. Integrated spreadsheets with CRM and project management tools to enhance data accuracy and operational efficiency. Cold Calling Performance Tracker Google Sheets This Spreedsheet captures my daily progress and performance during a cold calling campaign for Boat Champions. It includes call logs, lead statusand conversion outcomes. Brand Identity & Visual Communicatiom Graphic Design and Brand Development Designed a visually compelling brand identity to enhance brand recognition and audience engagement. Created a professional and cohesive design aligned with the brand’s vision, incorporating strategic color schemes, typography, and layout principles. Ensured consistency across digital and print materials, optimizing the design for social media, marketing campaigns, and brand assets. Delivered highquality, scalable designs tailored for brand positioning and visibility. TESTIMONIALS Why Work With Me? Tech-Savy & Resourceful: I stay ahead of the curve with numerous tools, CRM’s, project management software, and remote collaboration platforms. Whether it’s streamlining workflows or optimizing sales funnels, I know how to leverage technology for efficiency and results. Client-Focused & Problem-Solver: Understanding client needs and delivering exceptional service is my priority. My experience in customer support and tech sales has honed my ability to communicate effectively, handle challenges, and create solutions that drive success. Results-Oriented & Self-Motivated: Remote work requires discipline and accountability, qualities I’ve mastered through years of managing my clients businesses and working independently. Proven Experience & Versality: I have successfully worked across multiple industries, my ability to adapt and thrive in different roles makes me a valuable assest to any team.