A compilation of my Journey.
Omile Mmesoma
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OMILE MMESOMA VICTORIA
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Omile Mmesoma
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Introduction
I am Omile Mmesoma Victoria, a skilled
professional in Customer Support with 3 years
of Experience, Virtual assistant, Sales and Social
media management. I specialize in delivering
exceptional customer experiences, driving
business growth through strategic sales and
building strong online presence.
About My Portfolio
Welcome to my Portfolio.
Here you’ll find a collection
of my work, projects, and
achievements in IT
support, lead generation,
virtual assistance and
customer support.
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Omile Mmesoma
EDUCATION
ENUGU STATE UNIVERSITY OF SCIENCE
AND TECHNOLOGY ( 2020 -2024 )
Geoology and Mining
BSc
PRAISELAND INTERNATIONAL SCHOOL
ENUGU ( 2012 -2018 )
WAEC/NECO
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CERTIFICATIONS
DIGITAL WITCH IT ACADEMY
(2024)
IT Support skills
DEC-LINKS TECHNOLOGY
(2018)
Basic IT Skills
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Work Experience
EMINENT INTERIOR DECOR
Enugu, Nigeria- Remote
Customer Support Specialist
Engage directly with clients to
discern their preferences,
offering customized product
recommendations.
Conduct research tailored to
individual client requirements,
ensuring a high level of
personalization.
Address client inquiries, ensuring
a positive customer experience
and fostering loyalty
Order Processing: Confirming
customer orders, tracking payments,
and ensuring smooth delivery.
Monitors brand consistency across
marketing channels and social media
platforms by 70% using Canva.
Conducts research and data entry
tasks with high precision, utilizing
Google Docs, and Microsoft Excel for
accurate and timely project.
STARSLIFT COMPANY
United states- Remote
Cold Caller
Served as a frontline sales
representative, initiating
conversations and building
trust with potential clients
across different industries.
My role was rooted in strategy
empaty and persistence.
Initiated 60-100 outbound
calls daily to prospects using
cold calling scripts tailored to
different customer personas.
Collaborated with team leads to
refine scripts and improve
conversion rates.
Used CRM tools to update
statuses, track conversations,
and ensure seamless handoffs.
Contributed to a 15% growth in
warm leads over a 3 month
period.
Exceeded KPIs consistently
RADIALNOW
Portland United States-Remote
LinkedIn Outreach
I was responsible for
initiating personalized text
based outreach campaigns
on LinkedIn, targeting
executives and decision
makers in large companies.
The goal was to generate
interest.
Sent customized, nonspammy cold messages to
build genuine connections
and start meaningful conversations.
Maintained professionalism, clarity,
and empathy in every message,
representing the company’s voice.
Learned how to structure
compelling first message that gets
noticed.
Improved my follow up strategy and
messaging consistency
Built confidence in engaging high
level professionals via LinkedIn.
Omile Mmesoma
DEC-LINKS TECHNOLOGY
Virtual Assistant & Lead
Generation Specialist
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Hubspot, Zoho, or Salesforce to
streamline sales processes.
Researches and identifies high
quality leads using tools like
Apollo, LinkedIn sales
Navigator, and other databases.
Coordinates and schdules meetings
between prospects and sales teams
using tools like Calendly and Google
Calender.
Crafts personalized cold emails,
LinkedIn messages, and followup sequences to convert and
engage prospects.
Assist with content scheduling,
engagement, and general
administrative tasks to keep the
business running smoothly.
Organize and update customer
data in CRM platforms like
Omile Mmesoma
EJORKORE DRILLING COMPANY
Content creator and social media
manager
Manages company pages on
Facebook, Instagram and other
platforms, posting industry
relevant content, and engages
with followers.
Developes and execute content
strategy tailored to the drilling
and energy sector, ensuring
consistency across all platforms.
Designs visuals, infographics and
short videos to showcase the
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company’s drilling projects, safety
procedures and expertise.
Monitors social media insights,
tracks engagement rates, and
adjusts strategies to improve
reach and audience interaction.
Builds company’s online presence
by participating in relevant
indudstry discussions,
responding to inquiries, and
fostering relationships with
stakeholders.
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TOOLS PROFICIENCY
Communication and Collaboration
Google meet
Discord
Slack
zoom
Microsoft Teams
File Management and Organisation
Googlr Drive
Dropbox
OneDrive
File Explorer/Finder
Notion
Customer Support tools
Zendesk
Freshdesk
Intercome
Social Media Platforms
Gmail/Outlook
Appointment Scheduling tools
Calendly
Doodle
Acuity Scheduling
Setmore
Google Calender
Omile Mmesoma
Social Media & Content Management
Canva
Capcut
ChatGPT
Perplexity
Copy.ai
Grammerly
Project & Task Management
Trello
Asana
ClickUp
Monday.com
Notion
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Travel & Appointment Scheduling
Skyscanner
Google Flights
Booking.com
Expedia
Triplt
Time Tracking & Productivity
Clockify
RescueTime
Monitask
Toggl
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WORK SAMPLES
Calendar Management
Appointment Scheduling & Automation
Google Calendar
Calendly
Efficient scheduling enhances productivity, time
management, and seamless operations. In this
sample, I demonstrate how I:
Send timely reminders and follow-ups to prevent
missed appointments.
Coordinate and schedule appointments to avoid
conflict and overlap.
Prepare detailed meeting agendas and minutes
to ensure organization and informed decisionmaking.
Manage reschedules and cancellations smoothly.
Integrate Calendly with Google Calendar to
prevent double-booking.
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Calendar & Task
Management
Managed and structured weekly schedules
for clients to ehance productivity and time
efficiency. Created customized planning
systems, set up reminders, and ensured
smooth coordination of tasks and
appointments.
Designed and shared engaging weekly
planning content to help professionals and
entreprenuers stay organized. Created
visually appealing planning templates using
Canva and Notion, provided time blocking
strategies and crafted informative postson
effe tive scheduling techniques.
Zoom Meeting Management
& Coordination
Virtual communication & Remote
Collaboration
Effectively managed and
coordinatedvirtual meetings using
Zoom for seamless remote
communication. Scheduled and
hostedmeetings, set up breakout
rooms and ensured smooth
execution with proper agenda
planning. Optimized engagement by
utilizingscreen sharing, live chat
moderation, and recording features
for documentation and follow-ups.
Integratwed Zoom with Google
Calendar and project management
tools to enhance team collaboration
and efficiency.
Trello for Task Management &
Project Management
Workflow Optimization & Project Coordination
Utilized Trello to streamline
task and project
management, ensuring
efficient workflow
organization and team
collaboration. Created and
customized boards, lists and
cards to track progress, set
priorities, and manage
deadlines.
Maintained project visibility
through labels, checklists,
and automation to enhance
productivity and team
efficiency.
Leveraged Apollo to stremline lead
generation, prospecting, and outreach for
optimized sales conversions. Conducted
targeted searches to identify high quality
leads, enriched contact data, and automated
outreach sequences.
Utilized Apollo’s CRM integration and
analytics to track engagement, measure
campaign performance, and refine lead
nurturing strategies. Ensured efficient followups and improved response rates through
data driven prospecting.
Apollo for Lead Generation
& Sales Outreach
B2B Prospecting & Sales Automation
Spreadsheet for Data
Management & Analysis
Data Organization & Workflow Automation
Utilized spreadsheets for
efficient data management,
analysis, and reporting. Created
structured data sets,
automated calculations using
formulas, and implemented
filtering and sorting functions
for streamlined workflow.
Designed dashboards with
pivot tables and charts to
visualize key metrics and
trends. Integrated
spreadsheets with CRM and
project management tools to
enhance data accuracy and
operational efficiency.
Cold Calling Performance Tracker Google Sheets
This Spreedsheet
captures my daily
progress and
performance during
a cold calling
campaign for Boat
Champions. It
includes call logs,
lead statusand
conversion
outcomes.
Brand Identity & Visual
Communicatiom
Graphic Design and Brand Development
Designed a visually compelling
brand identity to enhance brand
recognition and audience
engagement. Created a
professional and cohesive design
aligned with the brand’s vision,
incorporating strategic color
schemes, typography, and layout
principles. Ensured consistency
across digital and print materials,
optimizing the design for social
media, marketing campaigns, and
brand assets. Delivered highquality, scalable designs tailored
for brand positioning and
visibility.
TESTIMONIALS
Why Work With Me?
Tech-Savy & Resourceful: I stay ahead of the curve with numerous tools, CRM’s,
project management software, and remote collaboration platforms. Whether it’s
streamlining workflows or optimizing sales funnels, I know how to leverage
technology for efficiency and results.
Client-Focused & Problem-Solver: Understanding client needs and delivering
exceptional service is my priority. My experience in customer support and tech
sales has honed my ability to communicate effectively, handle challenges, and
create solutions that drive success.
Results-Oriented & Self-Motivated: Remote work requires discipline and
accountability, qualities I’ve mastered through years of managing my clients
businesses and working independently.
Proven Experience & Versality: I have successfully worked across multiple industries, my
ability to adapt and thrive in different roles makes me a valuable assest to any team.