Miyuki Lehayan
Metro Manila, National Capital Region, Philippines-linkedin.com/in/miyuki-lehayan-a1311b108
Summary
I started my career as an IT Helpdesk back in 2012 focusing on helping users with their IT Related concerns.
I then shifted my career as Quality Analyst in 2015 focusing more on Process, Quality and CSAT. We enable
employees in delivering the highest level of Quality and customer satisfaction. We identify and address any
process level issues as well as assess and improve individual performance.
Specialties: Quality, CSAT Process, Data Analysis and Reporting
Experience
Assistant Quality Manager
FIS Global Solutions Philippines, Inc.
Apr 2021 - Present (10 months +)
Support Quality in Global Commercial Services at FIS Global Solutions Philippines
Quality Senior Executive
FIS Global Solutions Philippines, Inc.
Jul 2016 - Apr 2021 (4 years 10 months)
Quality Analyst for Jefferies Service Desk
Technical Helpdesk Executive
FIS Global Solutions Philippines, Inc.
Feb 2015 - Oct 2016 (1 year 9 months)
IT Servicdesk for American Blue Ribbon Holdings
- Troubleshoot POS Terminals, KDS Station and Back Office computer of Restaurants
- Password reset for Managers and Corporate Users of ABRH
- Troubleshoot Hardware and Software aplications
Technical Support Representative L2
Atos Information Technology Inc
May 2012 - Jan 2015 (2 years 9 months)
IT Servicedesk for Morgan Stanley account
(May 2012 - Novemeber 2014)
- Activate Securid, more about Remote computing
- Trobleshoot Office applications esp. Outlook and Excel.
- Mapping Network Drives, Troubleshoot access issues in network drives
- Password reset in Active Directory
- Provide Application License to users
- installation request
Miyuki Lehayan - page 1
IT Servicedesk for Nike Account
(Novemeber 2014 - January 2015)
- Troubleshoot Nike store's Point of sale
- password reset for corporate users
- Troubleshoot Outlook issues
Education
STI College Marikina
Hotel and Restaurant Services, Hotel, Motel, and Restaurant Management
2011 - 2012
Licenses & Certifications
ITIl V3 Certified - EXIN-
Lean Six Sigma Green Belt Certification - SAS Management Incorporated
SAS/SSGB/187656-D
Skills
Active Directory • Service Desk • Technical Support • Quality Assurance • Software Installation • ITIL
• Vendor Management • Windows 7 • Computer Hardware • Windows XP
Miyuki Lehayan - page 2
