Miyuki Lehayan

I am working as Assistant Quality Manager for a company here in the Philippines. I am currently managing transaction evaluations, reporting, analysis and process improvement. I am also client facing as i need to provide updates to the Quality Process of the LOBs i manage.

Below are the list of tasks i am currently doing:

Excel Reports and Presentation

Data analysis

Transactional Quality (evaluate calls/tickets)

Employee engagement (coaching and feedback)

Client engagement (Update client the Quality status of LOBs)

CSAT analysis

Customer Service Skills

Technical Support