Mivu Jefita

Mivu Jefita Nairobi, Kenya • - •-• linkedin.com/in/kemunto-jefita-a-b Virtual Assistant Experienced professional with a strong background in administrative tasks and customer service. I possess two years of adeptly handling diverse administrative responsibilities, showcasing exceptional organizational and multitasking abilities. Additionally, boasts three years of delivering exemplary customer service, effectively resolving inquiries, and fostering positive client relationships. A dedicated and detail-oriented individual with a proven track record of optimizing operational efficiency and ensuring client satisfaction. WORK EXPERIENCE Kenya Youth Empowerment Network • Kenya • Full-time • 01/2021 - 04/2023 A Non-Governmental Organization that offers free legal services and youth empowerment initiatives. Customer Service Agent • Efficient handling of customer complaints, Responsive email correspondence, Effective phone call management, Multitasking and time management, Contributions to process improvement Mathare Youth SportsvAssociation • Kenya • Full-time • 01/2019 - 11/2020 Sports organization with over 30,000 members and over 100,000 Alumni. Alumni Administrator • Successfully increased alumni engagement through various initiatives such as events, newsletters, social media campaigns, and online platforms. Kept accurate and up-to-date records of alumni contact information. Kept comprehensive records of alumni achievements, career paths, and other relevant information for networking and reference purposes. Collaborated with the fundraising team to engage alumni in philanthropic activities, resulting in increased donations and support for the organization's initiatives, scholarships, and facilities. Organized Alumni events, meetings, and activities. Facilitated networking opportunities for alumni to connect professionally and socially, both with each other and with current members. EDUCATION Diploma In Business Management Kenya Institute Of Management AWARDS & SCHOLARSHIPS Bronze Standard President's Award • 10/2014 VOLUNTEERING & LEADERSHIP Kenya Youth Employment Sector KYES (USAID) Trainer of Trainers • Nairobi, Kenya • 01/2017 - 12/2017 Training youth on employment readiness. FIFA Foundation Young Leader • Moscow, Russia • 07/2018 - 08/2018 Led a delegation of young leaders to the 2018 FIFA World Cup in Russia RTI International Trainer of Trainers • Nairobi, Kenya • 01/2019 - 10/2019 Training on diversity and Inclusion