Mitchelyn Sio

MITCHELYN SIO Address: Contact no.: E-add/Skype ID: Al Jubail, KSA -/-- EDUCATION: Bachelor of Science in Information Technology AMA Computer College Tacloban City, Leyte, Philippines Graduated on December 2003 Computer System Design & Programming AMA Computer Learning Center Tacloban City, Leyte Graduated on April 1999 SKILLS:     Strong customer service and good communication skills in English both oral and written. Strong background in Microsoft Office word, PowerPoint and Excel. Basic knowledge in PC hardware and software troubleshooting/repair. Basic knowledge on AUTOCADD, CORRELDRAW, HTML, Macros on Excel, CSS WORK EXPERIENCE: MADE FOR SUCCESS PUBLISHING July 2017- Present Washington, USA Designation: Part-time Virtual Assistant Job Description:  Copy and paste from KOBO Excel Metadata Template to Audio Master Control List  HTML coding  Macro VBA coding in Excel INTERCONTINENTAL HOTEL AL-JUBAIL Sept. 2014 – April 20, 2016 Al Jubail, Kingdom of Saudi Arabia Designation: F&B Administration Secretary Job Description:  Does daily/weekly operational reports of Executive Assistant Manager of Intercontinental Hotel Group of Company (MS Excel, MS Word, MS Powerpoint)  Approved requisitions and purchase orders of hotel restaurants  Does the I-opener report of our Executive Assistant Manager of Intercontinental Hotel Group of Company  Receive restaurants reservation and post it on the Opera system      Receive inbound and outbound calls from customers with regards to restaurants reservation Does daily, bi-weekly and monthly reports Does monthly guests listening feedback tools Does minutes of meeting from operation managers of F&B department Update heartbeat reports from different branches of Intercontinental Middle East MOBYMATH/TRAVEL SOURCES May 2013 – June2014 Tacloban City, Leyte Designation: Email Marketing(Craiglist) Job Description:  Copy and Paste all the information’s needed in the database  Does research (apartment)  Send marketing material to email address in craiglist. INTERCONTINENTAL HOTEL GROUP OF COMPANY 29/F Tower 2 RCBC Plaza, Makati October 2011 – December 2012(Graveyard shift) Designation: Customer Service Representative/Hotel Reservation Job Description:  Receive incoming calls from customers who would like to make hotel reservation  Updating customer's profile, credit card information and points or rewards used in making hotel reservations INKWELL City Refilling Station and Internet Cafe Tacloban City, Leyte December 2006 to December 2011 Designation : Proprietor/Store Manager Job Description:  Responsible for store supervision.  Monitors and reviews sales performance of the store and product inventory.  Execute merchandise display techniques that will boost sales and promote customer satisfaction.  Ascertains proper storage, cleanliness, and orderliness of work area to ensure systematic work flow.  Provide monthly sales report using MS Excel GARCIA MEDICAL CLINIC California, USA September 2007 – September 2008 Designation : Medical Secretary (Graveyard Shift) Job Description:  Receive inbound calls from patients  Call patients for appointment  Report to Dr. Garcia for patients appointment INK FOR LESS, INC. Cebu City August 2004 – October 2006 Designation : Store Manager Job Description:  Responsible for the over-all supervision of multiple store branches assigned.  Resolves administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.  Ensures good operation of stores by maintaining the availability of tools needed, evaluating new equipment and techniques.  Monitors and reviews sales performance of the store and product inventory.  Execute merchandise display techniques that will boost sales and promote customer satisfaction.  Ascertains proper storage, cleanliness, and orderliness of work area to ensure systematic work flow. ORIENT MARINE INCORPORATED Tacloban City Philippines July 1999 – January 2000 Designation : Secretary Job Description:  Responsible on recordkeeping systems, forms control and personnel requirements.  Preparation of reports, data, and other office concerns.  Provides information by answering questions and requests.  Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; verifying receipt of supplies.  Responsible for check encashment for company bills and salary disbursement.  Contributes to team effort by accomplishing related results as needed. ON-THE-JOB TRAINING: SHINING SUN DISTRIBUTOR, INCORPORATED Tacloban City, Philippines Designation : Office Assistant - 120 hours Job Description:   Encode data on excel environment Handle other responsibilities as needed. LANDBANK OF THE PHILIPPINES Tacloban City, Philippines Designation : Assistant Clerk - 300 hours Job Description:  Data encoding mainly for accounts department.  Handles other office duties as situation calls for it.  Assisting for Newly Opened Accounts CERTIFICATES AND SEMINARS:  DIPLOMA IN PSYCHOLOGY Alison Free Online Course February 27, 2013 – March 20, 2013  CALL CENTER AGENT TRAINING (100 hrs) AMA Computer Learning Center July 14, 2008 – August 13,- hrs  “HOW TO SURVIVE IN TODAY’S BUSINESS: New Markets, New Rules, New Strategies” Philippine Marketing Association, Inc. September 12, 2003  GOVERNMENT POLICIES AND STRATEGIES VIS-À-VIS CURRENT BUSINESS TRENDS AND OPPORTUNITIES University of the Philippines – Tacloban July 30,2003 ELIGIBILITY: CIVIL SERVICE SUB-PROFESSIONAL ELIGIBLE Place : Tacloban City Date of Issue : 01 February 2002 Rating : 80.28% PERSONAL: Address Status Date of Birth Height Weight : : : : : Tacloban City, Philippines Married March 11, 1980 5’ 63kgs.