Contact No.: -
E-mail:-
CAREER OBJECTIVES
To bring to your organization enthusiasm, dedication,
responsibility, and good work ethic, combined with a desire to
utilize my skills obtained through experience.
EDUCATION
Bachelor of Science
in Hotel & Restaurant
Bataan Peninsula
State University-
WORK EXPERIENCE
June 23, 2020 – January 2021
Loctek Ergonomic Phil. Corp.
֍ Email / Chat / Voice
(Costumer Support)
(Ecommerce flexispot.com and flexispot.ca)
Duties & Responsibilities
Responding to customer queries in a timely and accurate way, via
phone, email or chat
Assist customers when placing orders online and offline
Follow up on orders and liaise with customers, retails, courier etc.
Assist customers with after-sales services issues.
Primary contact of the customer when inquiring about the products
Analyzing issue and creating ticket based on the RMA guidelines
Handle customer complaints, provide appropriate solutions and
alternatives within time limits; follow up to ensure resolution
November 16, 2018 – April 24, 2020
Career Ship Management Inc.
INVOLVEMENT &
ACHIEVEMENTS
Promoted as an Escalation
Associate in HGS
Top performing agent in
Hinduja Global Solutions &
TCS
Scholar of Bataan
֍Dispatcher - Marella Cruises
֍Administrative Assistant
SKILLS
Duties & Responsibilities
Responsible for prioritizing and coordinating all guest calls and
deficiencies reported.
Creates corresponding work orders and communicates with technical
teams in the most efficient manner.
Ensures that standards of performance, requirements and guest
needs are met in the course of daily operations by following up on
completion, providing updates to guest and other Divisions or groups.
Assist the Facilities Team with their daily administrative duties.
Secretary of Hotel Service Engineer
Generating payroll/timesheet for the Technical team
Excellent Communication
Skills
Ability to multitask and
follow assignments to
completion with attention to
detail and accuracy Ability
to work independently
Computer Literate
40-50 wpm
1
February 14 2018 – Nov 08, 2018
Tata Consultancy Services - BPO
֍Customer Service Representative
(Financial mortgage account in Rushmore Loan Management Services US)
Duties & Responsibilities
Protects bank's image by keeping mortgage loan information
confidential.
Accomplishes bank mission by completing related results as needed.
Document loan history, respond to customers, investors, vendors and
authorizes 3rd parties’ inquiries, research and/or resolve inquires,
analyze request per policy and procedures to ensure proper action
Collect payments and set up repayment plans
Provide customers with information requested through verbal or
written correspondence
Maintain and process request for addition/changes/deletion of
customer names from account record
December 2013 - December 2017
֍Customer Service Representative
֍Escalation Associate
Hinduja Global Solutions - BPO
(Back Office-Financial Recovery dept. in Humana Insurance US)
Duties & Responsibilities
Evaluate information for processing according to office guidelines
and procedures.
Performs research, analysis, documentation, and interpretation for
the provider reimbursement programs for an organization that
provides health insurance.
Analyzes provider reimbursement patterns and trends.
Provide second level review for escalated inquiries
Generate correspondence letter based on the claim’s findings
August 2012 - December 2012
Results Manila - BPO
֍Customer Service Representative
(Voice account [Telco] Virgin Mobile US)
Strong problem solving
ability
High customer service
standards
Ability to work flexible
schedule, including nights
and weekends per needs of
the business. Work overtime
as necessary
Proficiency in all Microsoft
Office Word, and Outlook,
basic understanding of
Excel
Documentation Skills
Operate basic office
equipment, including a
multiple line telephone
system, copy machines
Claims processing
experience
Experience using Mentor
documents
Knowledgeable in using
CAS and MTV
PERSONAL
Age: 31
Gender: Female
Citizenship: Filipino
Dialect:
Filipino – native
English – advanced
Duties & Responsibilities
Managing incoming calls and customer service inquiries related to
Virgin Mobile
Serves customers by providing product and service information and
resolving product and service problems
Assist customer to top up
Resolves product or service problems by clarifying the customer’s
complaint, determining the cause of the problem, selecting and
explaining the best solution to solve the problem, expediting
correction or adjustment, and following up to ensure resolution.
2
April 2011 - December 2011
֍Technical Support Representative
PCCW Teleservices Philippines - BPO
(Voice account [Telco] in Belkin products US)
&
November 2010 - March 2011
Alorica Philippines - BPO
TRAININGS
(Voice account [Telco] in D- Link US)
Duties & Responsibilities
Handles inbound/outbound calls to support mobile service,
computers and accessories
Provide warranty information
Provide networking support
Maintains network by troubleshooting and repairing outages, testing
network back-up procedures, and updating documentation.
Call Center Training (100)
hours (TESDA)
Introduction to Front Office
Services (TESDA)
Basic Training (SOLAS)
(Far East Maritime
Foundation Inc.)
Ship Board Training (168 hr.)
(Receptionist, waitress)
November 2009 - May 2010
Lexor Co. Phil.
֍Search Engine Optimization Expert
(front office, housekeeping, and
food & beverage dept.)
(Article writing, blog creation, social bookmarking, blog commenting and directory
submission)
Duties & Responsibilities
Writing powerful calls-to-action to convert visitors
Filling websites and other content with effective keywords
Develop and implement link building strategy
M/V Princess of the South
On the Job Training (432 hr.)
Lighthouse Marina Resort
On the Job Training (600 hr.)
(receptionist, waitress)
Tangway Grill and Jizu Sushi
Resto Bar
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