Mitchelle P. Vinuya

With a total of 7 years BPO experience for Customer Service and 2 years as an Administrative Assistant, I believe I could be a benefit to your business. Whether it is scheduling appointments, maintaining records, and answering inquiries, I have knowledge of it all.

I am a self-starter and excel at handling support pillar for the team – keeping meetings, documents, office item and team working hours information organized at all times. I'm also deeply familiar with several proprietary computer software systems and adapt quickly to new programs.

During my time as administrative assistant at Marella Cruises, I utilized many of these skills. One of my duties was maintaining communication between departments as we were undergoing a maintenance in the entire ship.

My experience with Marella Cruises provided me with the opportunity to hone my written ability as well, as I was responsible for sending scheduled maintenance activities and notifying all department regarding important task that can affect their workplace. I am also in charge of sending executive correspondence and doing task as a secretary of our Hotel Service Engineer. It also helped me to develop excellent time management and prioritizing skills to complete work on a deadline.

Additionally, below are the following achievements demonstrate my qualification for this position:

·       Maintaining up to date knowledge of services, procedures, and regulation to ensure accurate and effective service

·       Maintained utmost discretion when dealing with sensitive topics

·       Establishing solid and trusting relationships through exceptional communication and interpersonal skills.

·       Balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments.