Mitchelle Andrey De Guzman Bucu

Mitchelle Andrey De Guzman Bucu - 5.8 years of experience handling multiple lanes in various international accounts. Excellent interpersonal skills in a combination of Technical Support and Customer Service to secure our clients' confidence and trust. Brand Ambassador. Educational Background Work Experience Culinary Arts Senior Process Associate GCI Telco/Tata Consultancy Inc., Philippines December 9, 2021 - March 15, 2022 - Handling customer accounts, due to product changes, payments, billings, and other inquiries. Promote Sales St. Therese Institute of Arts & Science Commercial Cooking June 27, 2015 - Sept 28, 2018 Music/Performing Arts Study Center for Arts Foundation Inc. Theatre Arts Sept 2006 - March 2007 Info/Comms Technology System Technology Institute Computer Programing and Operations March 14, 2003 Information Technology System Technology Institute Senior Process Executive Papa Johns/Cognizant Technology Solutions Philippines Inc. March 16, 2020 - July 7, 2020 - Calls Inbound and Outbound - Payment walkthroughs - Backoffice Task ISupport EOD Advisor/TSA/Universal Agent Google/Concentrix Philippines October 12, 2016 - July 20, 2018 - ·Google Play/Google Store: Sales and TS - Google Wallet: P2P transactions - Google Hardware: Technical troubleshooting. Share screen - OOS: Google Products w/no support. Extra mile. Visual Basic Programming October 31, 2001 Skills & Proficiencies ·Self-motivated. ·Strong work ethic ·Trustworthiness ·Punctuality ·Multitasking ·Emotional Intelligence Technical Support Representative IOLO Software/Alorica Philippines Inc August 20, 2014 - November 13, 2015 - Software Installation, Escalations - Providing business - client efficient support (Sales) Trainee/Customer Service Ebay/Eperformax Contact Centers BPO December 27, 2013 - April 22, 2014 - Sales and billings - 6 months Global Communication Training. Effective communication skills/American Standard English Brand & Logo Design | All Customer Experience Services | Technical Support ..."When I Give, I Give Myself"... Hi, Thank you for being here, I appreciate your time checking my profile. To give you an overview, I'm a happy-working person, well-organized, efficient, and self-motivated. I always get on well with the people and teams I work with. I have worked with top international accounts for over 5 years as a Senior Process Associate, offering a combination of Technical Support and All-Customer Service for companies such as GCI Yukon (Telco), Google (Universal Agent handling 3 lanes), AT&T U-verse (Telco) and IOLO Software. I support troubleshooting, sales, billings, Premise-Visit setter, and Dropshipping over the phone or with email and chat. I do my tasks with passion to maintain my work legacy; I am not just a hardworking person but a happy-working one. No matter how long or short the project, I always choose to become "a part" of why my clients' businesses run smoother. My goal has always been to exceed expectations for both parties, build continuous business and promote customer loyalty. I will always bring ideas for increasing productivity and profit. Skills: * Technical Support Pro * Outstanding Customer Service * Billing Pro * Calm and Focused * Multi-Task Organized and Meticulous Attention to Detail * Excellent Written and Verbal Communication Skills * Fast-paced Learner * Flexible | Optimized * Problem Solver | Critical Thinker * Familiar with Microsoft Excel * Microsoft Word * Microsoft PDF * Microsoft PowerPoint * Canva * FreshBooks * Trello * Jira * Adobe Illustrator * Adobe InDesign * Discord * Fiverr * WordPress * AWS Tools * Proficient with Google Products * Accustomed to working with deadlines * Bookworm My hourly rates are always negotiable depending on the tasks tier clients' needs.