Mitchelle Andrey De Guzman Bucu

..."When I Give, I Give Myself"...

Hi,

Thank you for being here, I appreciate your time checking my profile. To give you an overview, I'm a happy-working person, well-organized, efficient, and self-motivated. I always get on well with the people and teams I work with.

I have worked with top international accounts for over 5 years as a Senior Process Associate, offering a combination of Technical Support and All-Customer Service for companies such as GCI Yukon (Telco), Google (Universal Agent handling 3 lanes), AT&T U-verse (Telco) and IOLO Software. I support troubleshooting, sales, billings, Premise-Visit setter, and Dropshipping over the phone or with email and chat.

I do my tasks with passion to maintain my work legacy; I am not just a hardworking person but a happy-working one. No matter how long or short the project, I always choose to become "a part" of why my clients' businesses run smoother. My goal has always been to exceed expectations for both parties, build continuous business and promote customer loyalty. I will always bring ideas for increasing productivity and profit.

Skills:

• Technical Support Pro

• Outstanding Customer Service

• Billing Pro

• Calm and Focused

• Multi-Task Organized and Meticulous Attention to Detail

• Excellent Written and Verbal Communication Skills

• Fast-paced Learner

• Flexible | Optimized

• Problem Solver | Critical Thinker

• Familiar with Microsoft Excel

• Microsoft Word

• Microsoft PDF

• Microsoft PowerPoint

• Canva

• FreshBooks

• Trello

• Jira

• Adobe Illustrator

• Adobe InDesign

• Discord

• Fiverr

• WordPress

• AWS Tools

• Proficient with Google Products

• Accustomed to working with deadlines

• Bookworm

My hourly rates are always negotiable depending on the tasks tier clients' needs.