Mitch Li Eloidezalene L. Elizaga

With a strong foundation in customer service and technical support, I’ve successfully handled diverse campaigns across travel, retail, telecommunications, and car rental industries. My experience spans high-touch service delivery, issue resolution, and multi-channel communication, consistently driven by empathy, precision, and a commitment to customer satisfaction.

I supported a Luxury Cruise Line Travel Account using a blended support model of calls and emails, catering to premium clients with professionalism and warmth. Whether resolving travel concerns or guiding guests through itinerary changes, I ensured every interaction reflected the brand’s high standards and my own dedication to seamless service.

In the car rental sector, I managed customer interactions via voice and email channels, assisting with booking issues, rental modifications, and general inquiries in a fast-paced, detail-oriented environment. My ability to adapt quickly and communicate clearly helped streamline processes and enhance customer experiences.

As a Technical Support Representative for a major Telecommunications Account, I diagnosed and resolved device, connectivity, and service-related issues using a blended communication approach. I balanced technical accuracy with customer empathy, ensuring users felt heard and supported while receiving effective solutions.