Mirtha Prietos

MIRTHA PRIETOS SENIOR TRAINING MANAGER CONTACT ME AT PERSONAL [email protected] 8 years experience in Training & Development and have helped identify and assess the training needs of the organization through job analysis, career paths and consultation with managers. Developed individualized and group training programs that address specific business needs. Developed training manuals that target tangible results. WORK EXPERIENCE Project Manager (Nov 2024 - Present) Roles & Responsibilities: SKILLS SUMMARY Managed newly acquired programs, overseeing client onboarding and resolving initial service tickets to ensure smooth transitions. Mentoring/Leadership Developed knowledge bases and streamlined processes for improved customer support and operational efficiency. Training Needs Analysis LMS & Materials Creation Enhanced customer relations by implementing best practices for issue resolution, leading to higher satisfaction and retention. Collaborated with cross-functional teams to align services with client expectations and business goals. Business Reviews Freight Dispatcher (May 2024 - Nov 2024) Client Interaction Excel Skills Roles & Responsibilities: Coordinated shipments by assigning loads to drivers and ensuring timely deliveries to meet customer expectations. Training Facilitation & Evaluation Planned efficient routes for drivers, optimizing delivery times and minimizing fuel costs while adhering to regulations and safety standards. Monitored real-time tracking of shipments and communicated updates to customers and drivers to ensure smooth operations. Managed driver schedules, ensuring compliance with Hours of Service (HOS) regulations and facilitating rest periods as needed. Liaised with customers, providing updates on shipments and resolving issues related to delays, damaged goods, or other concerns. Generated and verified shipping documents, including bills of lading, delivery receipts, and invoices. MIRTHA PRIETOS SENIOR TRAINING MANAGER Senior Training Manager (November 2022 - May 2024) Ubiquity (37 programs) 13 Healthcare programs with several LOBs and Scope of Support 16 Fintech programs related to GPR and Debit cards 3 Pest Control Services with Sales and Retention Save Rate 2 e-Commerce campaigns 2 Logistics campaign for Food and Deliveries 1 Technical Account for Internet Repair A total of 46 support members including 3 Training Managers, 5 Training Supervisors and 4 Training Officers Roles & Responsibilities: Design the training program and supporting services including identifying course content requirements, appropriate delivery mediums, and personnel to deliver training Provide strategic direction and solutions that help to support for all programs long‐term performance management strategy Work collaboratively with business leads to ensure training programs and processes are aligned and relevant to critical business priorities. Reviewing course evaluations to assess which topics are most relevant to employee needs or which instructors are most effective in delivering instruction. Consulting with senior management to determine strategic goals for training programs Conducting research on new training methodologies and technologies to determine their potential applications in the workplace Coordinating with human resources to hire instructors and set schedules for training sessions MIRTHA PRIETOS SENIOR TRAINING MANAGER Training Manager (2021 - 2022) Ubiquity Outlined well-structured training process documents that captured responsibilities across stakeholders. Reviewed existing training programs; suggested enhancements and modifications to improve engagement, learning, and retention and to meet the changing needs of clientele, the organization, or the campaign. Ensure that training materials and programs are current, accurate, and effective. Identified problems and opportunities such as operational changes and developments that training could improve. Communicating with management, trainers and team members to ensure that all needs are met. Maintain a good working relationship amongst other team members and promotes work-life-balance. Training Supervisor (December 2020 - December 2021) Ubiquity 3 Healthcare programs with several LOBs and scope of support 4 Fintech campaigns related to GPR and Debit cards 2 Logistics campaign for food and deliveries A total of 13 support members including 2 Training Officers Conduct or facilitate required and recommended training sessions. Designing and administering training programs. Identify training needs and provide recommendations on programs and activities. Facilitate Train-the-Trainer sessions for soft skills training to help improve training curriculum and better align the process-related training modules. Assess employees’ skills, performance, and productivity to identify areas of improvement. Track, measure, and evaluate training programs to demonstrate value and educate others on plans and results. MIRTHA PRIETOS SENIOR TRAINING MANAGER Trainer (July 2016 - November 2020) Ubiquity - Product Trainer (Netspend) Ubiquity - Product Trainer (ZocaLoans) Technical Support Representative (2013 - 2016) Teleperformance Time Warner Cable - Triple Play (Cable, Internet, Phone) Transcom Comcast - Triple Play ( Cable, Internet, Phone) Panasiatic Solutions StraightTalk Wireless (Phone Repair) Radio DJ (2012 - 2013) EDUCATION HISTORY La Consolacion College - Bacolod - Bachelor of Arts in English Language Studies - Class of 2022 University of Saint La Salle - Bacolod - Bachelor of Arts in Mass Communication - UnderGraduate REFERENCES Carmela Delgado Ubiquity - Senior Quality Manager-Patrick John Gubaton Ubiquity - People Partner | People Experience Team-Chat Barrios-Ledres • Ubiquity - Senior Operations Manager •-