MIRRIAM MOLEFE
Customer Service Representative
E-
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q www.linkedin.com/in/mirriam-ntshelleng-molefe-049a822a
Johannesburg
EXPERIENCE
SUMMARY
Customer Service Representative
Accomplished Customer Service
Representative with 8 years of experience
providing top-notch support in fast-paced
environments. Enhanced my skills with a
Mancosa Digital Marketing certificate, enabling
me to bridge customer needs with innovative
solutions. Supplementing my expertise with a
TEFL certification, showcasing my adaptability
and communication prowess. Proven ability to
foster long-term customer relationships and
drive business success. Seeking a challenging
role to apply my expertise and passion for
customer-centric excellence.
Paricus
06/2023 - 11/2024
Paricus
• Provide top-notch call servicing and support to US-based client
companies
• Proactively engage in retention and sales initiatives/campaigns
• Conduct thorough account reviews to enhance customer
satisfaction
• Troubleshoot mobile device issues and provide technical support
• Verify documents for ACP Programme applications via email and
chat
• Resolve customer inquiries and concerns in a timely manner
• Verify documents for ACP Programme applications via email and
chat
Customer Service Representative
Transunion
03/2022 - 06/2023
Teacher Record
Sandton, South Africa
• Handled inbound/outbound phone calls for T&E products
• Managed TU online accounts (username/password resets,
subscription cancellations)
• Processed payments and updated credit/debit card information
• Navigated customers through the TU website and resolved technical
and billing queries
• Analyzed and recommended improvements to specialist systems
Customer Service Representative
LANGUAGES
English
Advanced
SKILLS
Customer Relationship Management
First National Bank
03/2016 - 03/2022
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TRAINING / COURSES
Fairlands ,Johannesburg
Analyzed and recommend improvements to specialist systems
Identified and escalate high-priority issues per client specifications
Redirected complex problems to second-tier support
Offered alternative solutions to meet customer needs
Provided expert support to end-users via automated call distribution
phone software
Spreadsheets
Stand
2ic
06/2014 - 11/2016
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Randburg, South Africa
Compiled and presented daily, weekly, and monthly reports
Tracked and analyzed key performance indicators (KPIs)
Maintained accurate daily registers and spreadsheets
Conducted call listening sessions to evaluate agent performance
Customer Service Representative
Bytes People Solutions
09/2009 - 05/2016
Randburg, South Africa
• Proactively identified and escalated high-priority issues, meeting
client specifications
• Successfully redirected complex problems to second-tier support,
ensuring seamless resolution
• Provided tailored alternative solutions, meeting customer needs and
retaining business
www.enhancv.com
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EDUCATION
Digital Marketing:
Mancosa
01/2024 - 12/2024
Location
• Crafting a winning strategy | Completed in
Grade 12
Prudens Secondary School
01/2003 - 12/2003
www.enhancv.com
Soweto, South Africa
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