Miriele Silva Rodrigues

Miriele Silva Rodrigues E-mail:-Date of Birth: 12/02/1996 Address: Rua Peri Peri, 100 - Casa de Cima, Piratininga, Belo Horizonte-MG - ZIP:- Phone: - / - Professional Summary Dedicated professional with solid experience in chat support, specializing in credit card negotiations, Consumer Protection Code, collections, and customer service systems. Currently studying Digital Marketing, I have skills in basic computing and typing. I am an aspiring translator with experience in translating various documents, ensuring accuracy and cultural adaptation. Additionally, I have experience as an Online Task Executor on the UHRS platform and as a Virtual Assistant, performing digital tasks efficiently and accurately. I am seeking home office opportunities to contribute effectively to the growth of companies. Areas of Interest - Home Office - Credit and Collection Negotiation - Translation - Online Microtasks - Virtual Assistance Professional Experience Poder Financeiro - Freelancer (Jan. 2024 - Present) Position: Financial Specialist - Analysis and management of FGTS accounts. - Verification and review of financial data. - Customer support and guidance on financial procedures. Alma Viva do Brasil - Jul. 2023 - Sep. 2023 Position: Chat Support - Telemarketing - Credit card negotiation, delinquency resolution, and collection. - Application of the Consumer Protection Code for best practices in customer service. - Client management in collection systems and monitoring of credit cycles. Cintra Móveis - Nov. 2021 - Dec. 2022 Position: Logistics Assistant - Verification of packages and barcode checking. - Ensured the correct separation and dispatch of products to their destinations. Freelancer - Online Microtasks Position: Online Task Executor - Performed digital tasks on the UHRS platform, such as data verification, transcription, and content labeling. - Executed microtasks with precision and speed, contributing to various projects. Virtual Assistant - Freelancer - Performed administrative tasks such as scheduling, email management, customer service, and general support. - Efficient in communication and remote support, ensuring the smooth running of daily operations. Education Escola Juscelino Kubitschek de Oliveira High School | Feb. 2003 - Dec. 2013 Courses and Certifications - Digital Marketing (In Progress) - Call Center Course - Desenvolve Já - Administrative - Prevenlife | 40 hours | 2021 - Reception Services - Premier | 40 hours | 2020 Skills - Negotiation and collection techniques. - Basic computing and typing. - Customer service via chat. - Translation of documents with accuracy and cultural adaptation. - Experience in logistics and data verification. - Experience in executing online microtasks, with a focus on UHRS tasks. - Virtual assistance and remote administrative support. Additional Information I am looking for new opportunities that allow for my development and the improvement of the skills I have acquired. Committed to personal and professional growth, always seeking ways to contribute significantly to company results.