Miriele Silva Rodrigues

I am Miriele Silva Rodrigues, a dedicated professional passionate about customer service, with solid experience in chat support. My journey in customer service began with a strong desire to help people and provide quality support, and this passion has guided me throughout my career.

During my experience as a chat support agent, I worked at renowned companies, where I developed essential skills to deliver efficient and empathetic service. One of my key roles was at Alma Viva, where I handled inbound chats. In this dynamic environment, I learned to manage multiple interactions simultaneously, prioritizing quick problem resolution while maintaining empathy and respect for customers. This experience taught me the importance of actively listening, understanding users' needs, and offering personalized solutions.

In addition, I have a solid background in customer service, with courses in telemarketing and administration that provided me with both theoretical and practical knowledge to handle various situations. My ability to communicate clearly and concisely enables me to convey complex information in an accessible way, ensuring that customers feel secure and well-informed.

I work well under pressure and am always willing to learn and adapt to new challenges. I believe that chat support is an effective way to connect customers and companies, enabling fast and direct communication. For this reason, I constantly seek to improve my knowledge of the latest tools and techniques to ensure that my approach is always up-to-date and effective.

Beyond customer service, I am enthusiastic about technology and always look for ways to integrate new tools to optimize the customer experience. I have experience with various customer management systems and stay informed about industry best practices.

I am motivated to continue my career in chat support, where I can use my experience and skills to contribute to a team's success. I believe that excellent customer service is essential for customer loyalty and business growth, and I am committed to being part of that process. I am open to new opportunities that will allow me to grow professionally while delivering exceptional support to customers.