Miriam Mukami Ngirubiu

MIRIAM MUKAMI NGIRUBIU Executive assistant. PROFESSIONAL SUMMARY Proactive and highly organized Executive Assistant with a strong background in administrative suppo rt, client relations, and project coordination. Experienced in working with international organizations and financial institutions, I excel in managing operational and administrative details while ensuring hi gh-quality service and client satisfaction. PROFESSIONAL EXPERIENCE Client Care Executive – Southern cluster July 2022- September 2024. Standard Chartered Bank Kenya • Managed client relationships with the bank by providing excellent service, helping clients in transactions, and ensuring compliance according to the company's processes. Supported clients with product knowledge, promoted cross-selling opportunities, resolved inquiries, and maintained clear and accurate records to enhance the clients' banking experience. Intern. July- September 2022 GIZ CAADP ATVET Nairobi, Kenya. • Conducted entrepreneurship trainings, supported project management through data analysis and reporting, filing, and documentation. Handled administrative tasks such as minute taking, scheduling minutes, setting reminders, and coordinating tasks and events. Intern. October- December 2018 Standard Media Group Library Nairobi, Kenya. Researched and retrieved information required by staff and clients, and provided customer and reference services. Managed filing, archiving, and cataloguing of collections. Supported and attended to library users' information needs. Published 12 articles as a correspondent for the Nairobian Magazine. EDUCATION • • • • Post-Graduate Diploma in Project Management – Kenya Institute of Management. Bachelor of Arts in Gender, Women, and Development – Egerton University. Kenya Certificate of Secondary Education – Our Lady of Consolata Mugoiri Girls’ High School. Kenya Certificate of Primary Education- Naramat Academy SKILLS Core competencies: • • • • • • • • • Virtual assistance and Administrative support Client communication and Customer Service Excellence. Project management Problem-Solving. Email triage and Calendar Management, Travel Coordination, Attention to Detail, Adaptability, Time Management Technical skills: • • • • • • • • Google Workspace Microsoft Office Suite. Trello, Zoom, Skype, Calendly, World Buddy, Canva, Dropbox, Notion. CERTIFICATIONS AND TRAINING • Virtual Assistance in The Digital Age Cohort 6 2024- ALx Africa CHARACTER REFERENCE Available upon request. .