Miriam Liveka Ndive

As a proactive and dedicated professional with a passion for customer service, sales and administrative tasks for over five years ,i bring a wealth of experience and dynamic approach to every one of these roles i undertake.

With a background in Customer service, i have honed my interpersonal skills making sure that every interaction leaves customers satisfied. My knack for building strong customer relationships, exceeding sales targets and streamlining administrative tasks, make me ready for a positive impact in your organisation.

I have handled over 40 calls per day, arranged meetings and sent emails to customers, following up with them about purchase. Participated in training events to develop and improve sales skills and generated new leads by cold calling prospects and also trained a number of junior sales Representatives by equipping them with skills and a mastery of products/services to better engage with customers, which led to an elevation in sales performance and achievement of higher revenues. Assisted with choosing brand ambassadors as well as in event planning and choosing venues for product launch.

My ability to persuade and negotiate has also helped in bringing new customers and retaining the old ones thereby increasing sales by 20% and client retention by 25%. Coupled with my Customer service skills, i ensure that customers do not only make purchases but also feel valued and heard throughout the process.

Analyzed market trends and competitor activities to identify opportunities and threats, have trained a number of junior sales representatives by equipping them with the necessary skills to understand product knowledge and better engage with customers which led to an elevated sales performance and achieving higher revenues by 30%.

As a detail oriented administrative assistant with a customer-centric approach, i excel in organising and streamlining operations to enhance efficiency. From managing schedules to handling correspondence, i am adept at multitasking. My proactive approach allows me to anticipate needs and provide seamless support to ensure smooth operations within the workplace.

Overall, my diverse skill set, coupled with my passion for delivering exceptional service, makes me a valuable asset in roles requiring a blend of sales, customer service and Administrative assistant responsibilities. I am equally eager to leverage my experience and drive to contribute positively to your team and help achieve shared goals.