Mirasol P. Inciong

Mirasol P. Inciong P-2 (At the back of Tablon Elem School), Tablon Cagayan de Oro City 9000 Home:- Cell:--- Career Objective: Seeking a position to utilize my skills and abilities in the industry that offers professional growth while being resourceful, innovative and flexible. Senior Product Support Representative / 8 YEARS' EXPERIENCE IN CALL CENTER SETTING More than 8 years of experience providing customer support in a busy call center environment An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty Resolve Technical concerns of the customers Assist customers in ordering products Assist in refund Generate Potential Sales Leads Offer support plans to new customers Call potential customers to schedule appointments utilizing inside sales lists Log appointments in excel spreadsheets Contact existing customers to educate them about renewal plan Assist in the development and preparation of sales scripts while training other telemarketing representatives Encourage customers to fill out surveys Maintained lists of clients already called Maintained call logs and report details to supervisor Scheduled appointments for follow ups Sold ideas by providing product information Provided feedback to clients when required Assist in the development and preparation of sales scripts RELATED SKILLS Exceptional communication and negotiation skills Demonstrated ability to identify, develop, network and maintain winning relationships constantly Basic Networking Skills Proficient in Microsoft Office Customer Service Telemarketing and Telephone Skills Data Entry Administrative Task Internet Research Cold Calling Accomplishments Annual Perfect Attendance for several years Achieved sales targets by a 100% employing telemarketing skills based on best practices Excellent KPI (Key Performance Index) Other Experiences: 51Talk Online Teacher to Chinese Students- Teacher Assistant Abba’s Orchard School Cugman, Cagayan de Oro City SY:- Teacher (Taught several subjects) Mangyan Education Education Center Oriental Mindoro SY:- Teacher Internship (Taught English subjects from first year to fourth year) Xavier Univerisity High School - 2005 (Cagayan de Oro City) Lapasan National High Schoo l -2005 (Cagayan de Oro City) Freelance English Tutor to Koreans - Education Xavier University (Ateneo de Cagayan) Cagayan de Oro City 9000 Bachelor in Secondary Education Major: English March 2005 Professional Examination Licensure Examination for Teachers Passer (2006) Civil Service Examination Passer (2015)