Miracle Onyinyechi Nnadi

MIRACLE ONYINYECHI NNADI - -, Lagos State. PROFESSIONAL SUMMARY I am a multifaceted professional with strong excellent communication, planning and problem-solving skills, with over 4 years of experience. Proven ability to deliver remote support effectively, managed tasks to raise productivity by 20%, dedicated and detail-oriented with a proven track record of providing comprehensive support in dynamic environments. Excited to contribute organizational skills and passion for gaming to Hypixel Studios, facilitating smooth operations and contributing to the creation of immersive player experiences. SKILLS AND COMPETENCE • • • • • • Organizational Skills: Proficient in managing schedules, appointments, and tasks efficiently. Communication: Excellent oral and written communication skills, facilitating effective collaboration and relationship building. Time Management: Acknowledged for prioritizing tasks effectively and meeting deadlines consistently. Confidentiality: Demonstrated ability to handle sensitive information with discretion and maintain confidentiality. Tech Proficiency: Experience with G-Suite, Microsoft Office suites, and adept at learning new technologies and processes quickly. Gaming Familiarity: Passionate about gaming and empowering players, understanding the significance of player-focused experiences. WORK HISTORY Administrative Assistant 09/2021--12/2022 Uncle Ken Investment – Owerri, Imo State Uncle Ken Investment is an e-commerce industry that sells gadgets and electronics online both wholesale and retail • Managed 30+ emails daily with a 90% response rate within 24 hours, demonstrating strong organizational and communication skills. • Conducted market research leading to the establishment of new target populations and marketing strategies, resulting in a 15% increase in client acquisition. • Assisted clients in managing social media profiles, increasing followers by 20% and enhancing engagement through targeted content strategies. • Provided excellent customer service, achieving a 95% customer satisfaction rating based on customer feedback surveys. Customer Service Representative GUO Transport Company Limited – Owerri, Imo State GUO is a transport and logistics company 10-2018 — 09-2021 • • • Reacted promptly to client demands and inquiries, achieving a 100% client satisfaction rate. Delivered exceptional customer service, resulting in a 90% first-call resolution rate and facilitating the onboarding of 15 new clients. Maintained a thorough knowledge base, reducing support requests by 30% and enhancing customer support efficiency. Administrative Assistant/Virtual Office Support 5-2015—05-2017 Jesus Saves Savings—Aba, Abia State Jesus Saves Company is a financial institution that gives loans and saves money for people • Implemented standardized email templates, improving communication efficiency and reducing backlog. • Assisted the executive team in project management, leading to the successful rollout of a new CRM system. • Implemented a scheduling system, reducing errors by 20% and optimizing executive availability for strategic projects. Administrative Secretary 6-2013—11-2014 Ifeanyi Group of Companies—Aba, Abia State Ifeanyi is a company that deals in textile materials and overall materials • • • Trained administrative interns and handled phone calls, resulting in improved office efficiency. Managed reservations, leading to a 10% reduction in business travel costs. Implemented new filing and organizational procedures, resulting in significant cost savings. EDUCATION Bachelor of Arts: English Education National Open University of Nigeria (NOUN) Second Class Upper Division 2020 TRAINING AND CERTIFICATIONS • • • • • • Virtual Assistant Udemy Customer Service: Serving customers through chats and texts. LinkedIn Customer Service: Problem Solving and Trouble Shooting, Editing and proofreading made simple LinkedIn Data Entry Academy Certify Me Business Analysis Business Analysis School Project Management Coursera REFERENCE Available on request.