Miracle Onyinyechi Nnadi
$10/hr
Customer Operations & AI Automation (Zendesk, Intercom, Zapier, Airtable, Make)
- Reply rate:
- 57.14%
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Lagos, Lagos, Nigeria
- Experience:
- 7 years
Websites
About
- I am a dedicated professional with a background in operations management, administrative support, and customer service, shaped by a journey of growth, adaptability, and continuous learning. My career path has not been defined by a single role, but by my ability to step into different responsibilities, understand what is needed, and deliver results with consistency and attention to detail.
- I began building my experience in roles that required strong organizational and communication skills. Over time, I progressed into positions where I was responsible not just for executing tasks but for managing processes, supporting leadership, and ensuring that daily operations ran smoothly. Working closely with teams and executives has given me a clear understanding of how structure, accountability, and effective communication contribute to overall business success.
- In my role as a Head of Operations, I have handled a wide range of responsibilities, including coordinating workflows, managing team activities, overseeing administrative functions, and supporting financial and operational decisions. These experiences have strengthened my ability to think critically, solve problems efficiently, and remain composed under pressure.
- I am particularly interested in improving efficiency through technology. I have hands-on experience with customer support platforms such as Zendesk, Freshdesk, and Intercom, where I manage tickets, track performance, and enhance customer experience. I also use project management tools like monday.com and Trello to organize tasks, monitor progress, and improve team collaboration. For financial processes, I work with QuickBooks to manage records and generate reports that support decision-making.
- In addition, I leverage automation and data tools such as Make (Integromat) and Airtable to streamline workflows and reduce manual effort. I am also familiar with CRM systems like HubSpot, Zoho, and GoHighLevel, which I use to manage customer relationships, track leads, and support business growth through better organization and communication.
- Beyond my technical skills, I value professionalism, empathy, and strong interpersonal relationships. I understand that every organization is built on people, and I approach my work with a mindset that balances efficiency with collaboration.
- Overall, my journey has been one of continuous improvement. I am committed to growing both personally and professionally while contributing meaningfully to any organization I am part of.
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