Miracle Obiokor

OBIOKOR MIRACLE--Block 108, Flat 1 Gadonasko Road PW Kubwa Abuja. PROFESSIONAL SUMMARY SKILLS ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Team spirit Leadership Management Problem solving Resourceful & Reliable Communication skill Interpersonal skill Negotiation skill Organizational skill Multi-tasking skill Inbound call handling Customer retention Sales force EDUCATION B.sc Degree in Business Management National Open University of Nigeria. 2017 Oza Grammar School, Edo State West African Examination Council (WAEC) 2012 INTEREST ✓ ✓ ✓ ✓ Reading Swimming Watching Movies Learning New thing LANGUAGE SPOKEN English Fluent Results-oriented and customer-focused professional with a proven track record in customer care and sales. Adept at building lasting relationships through effective communication and problem-solving skills. Demonstrated expertise in product knowledge and utilizing sales techniques to drive revenue growth. Experienced in utilizing CRM systems to manage customer interactions, track sales leads, and streamline processes. Proven success in meeting and surpassing sales quotas, with a keen understanding of the sales cycle and a focus on building long-term customer relationships. Seeking a challenging role where I can leverage my customer care and sales expertise to contribute to a dynamic team and drive continued success in achieving organizational goals. EDDY RESOURCES AND CYBER Post Held: Secretary / Computer Operator April 2017 – Dec. 2018 Duties and Responsibilities • Manage and organize files, records, and documents. • Prepare and edit correspondence, reports, and presentations. • Schedule and coordinate meetings, appointments, and travel arrangements. • Handle phone calls, emails, and other forms of communication • Input, update, and maintain data in databases or spreadsheet software. • Ensure accuracy and completeness of data. • Perform routine maintenance tasks to ensure smooth operation. • Type and format documents, including letters, memos, and reports. • Interact with clients, visitors, and other stakeholders in a professional and courteous manner. • • Assist in organizing and coordinating projects. Compile and present information in a clear and concise manner. WILMARK PHARMACY Sales Representative Feb. 2019 – Dec. 2020 Duties and Responsibilities • Develop in-depth knowledge of pharmaceutical and medical products. • Present product information and highlight key features to potential clients. • Build and maintain strong relationships with healthcare professionals. • Address customer inquiries and concerns in a timely and professional manner. • Provide ongoing support and information to customers. • Develop and implement sales strategies to achieve sales targets. • Attend conferences, trade shows, and industry events to network and promote products. • Communicate regularly with the sales team and management regarding progress and challenges. Page 1 PRELIZZ PERFUMERY Post Held: Sales Representative March 2021 – November 2021 Duties and Responsibilities • Develop a deep understanding of the various perfumes and fragrances offered by the company. • Greet and assist customers in a friendly and professional manner. • Provide information about different fragrances and help customers find products that match their preferences. • Actively engage in selling products by showcasing the unique features and qualities of each perfume. • Use persuasive techniques to encourage customers to make purchases. • Conduct product demonstrations to allow customers to experience the scent firsthand. • Explain the composition and notes of fragrances during demonstrations. • Address customer inquiries, concerns, and complaints promptly and professionally. • Assist in maintaining an attractive and organized display of perfumes • Participate in sales promotions, events, and product launches. • Collaborate with marketing teams to execute promotional activities. • Participate in regular stock checks and assist in restocking shelves. • Train other staff members on the features and benefits of different perfumes. • Keep accurate records of sales transactions and customer interactions. • Provide sales reports and feedback to management. OUTSOURCE GLOBAL TECHNOLOGIES LIMITED Post Held: Customer Care Representative. Jan. 2022 – Dec. 2023 Duties and Responsibilities 1. Customer Care Representative • Provide excellent customer service through various channels like Calls, Email, and chat. • Address customer inquiries, concerns, and complaints. • Assist customers in navigating products or services. • Taking and making inbound and outbound calls • Maintain accurate records of customer interactions. 2. • • • • • Attestation Specialist Ensure compliance with regulatory requirements and standards. Review documents for accuracy and completeness. Liaise with clients to clarify information or resolve discrepancies. Email marketing Mass email campaigning 3. Appeal Specialist • Handle appeals from customers or clients dissatisfied decisions. • Review cases thoroughly and objectively. • Gather and analyze relevant information to make informed decisions. • Communicate decisions clearly and professionally. with Page 2 RENT TO OWN(PART TIME) Post held : Cold calling and appointment setting Dec 2023- March 2024 Duties and Responsibilities • Cold calling • Appointment setting • Closing sales and sign up. PREMIER PRODUCER GROUP Post held: Cold calling, pre-qualifier Feb 2024- June 2024 Duties and Responsibilities • Cold calling • Pre-qualifier • Effective communication to ascertain qualified lead. REVERE INSURANCE Post held: Cold calling and Appointment setter June 2024-September 2024 Duties and Responsibilities • Cold calling • Filling out survey • Appointment setting • Follow up on qualified leads • Email marketing PROPERTY GUIDE HOMES Post held: Administrative Assistant (Part-Time) September 2024 – December 2024 Duties and Responsibilities • • • • • Managed client inquiries via phone and email, ensuring prompt and professional communication. Organized and maintained property listings, updating records and marketing materials regularly. Scheduled property viewings and coordinated appointments between agents and clients. Assisted in preparing lease agreements and other administrative documentation. Supported daily office operations, including filing, data entry, and supply management. SPECIALTY LIFE INSURANCE Post held: Prequalifier January 2025 Duties and Responsibilities • Contacted potential clients to assess eligibility for various life insurance plans. • Collected and verified preliminary client information through phone interviews. • Pre-screened applicants based on company criteria before forwarding to licensed agents. • Maintained accurate records of client interactions and application statuses. • Provided basic information about available insurance products while ensuring compliance with regulatory guidelines. Duties and Responsibilities Page 3