Miracle Obiokor

I am a results driven professional with a strong background in customer care, sales, cold calling, appointment setting, and virtual assistance. Over the years, I have built a reputation for combining empathy, communication, and persistence to deliver value for both clients and organizations.

Customer Care & Support:

At Outsource Global Technologies, I handled customer interactions across calls, email, and chat resolving complaints, guiding customers through services, and ensuring every touchpoint ended with satisfaction. I also worked as an Appeal & Attestation Specialist, where attention to detail and compliance shaped my ability to solve problems fairly, accurately, and professionally.

Sales & Client Engagement:

From my time at Wilmark Pharmacy and Prelizz Perfumery, I sharpened my ability to understand products deeply, present them persuasively, and build strong client relationships. Whether selling pharmaceuticals or luxury perfumes, I consistently exceeded expectations by listening to customer needs and matching them with the right solutions.

Cold Calling & Appointment Setting:

In roles with Rent to Own, Premier Producer Group, Revere Insurance, and Specialty Life Insurance, I specialized in reaching out to leads, pre-qualifying prospects, and booking appointments for sales teams. I developed resilience in handling rejections, mastered persuasive communication, and built pipelines of qualified leads that directly supported company growth.

Virtual Assistance & Administration:

As an Administrative Assistant at Property Guide Homes, I balanced scheduling, record-keeping, and client communications. My organizational skills ensured smooth operations, while my ability to multitask helped the team manage property listings, appointments, and documentation seamlessly.

Key Skills

Strong communication & interpersonal skills (empathetic, persuasive, and professional)

Customer retention & relationship building

Inbound/outbound call handling & CRM management

Sales strategy, negotiation, and product presentation

Cold calling, lead qualification, and appointment setting

Email marketing & mass campaigning

Administrative support & virtual assistance

Team collaboration, multitasking, and problem-solving

What Sets Me Apart

I don’t just handle calls or close sales, I create trust. My strength lies in making every client feel heard and valued while keeping business goals in focus. Whether it’s retaining a loyal customer, converting a hesitant prospect, or supporting busy executives, I bring a mix of professionalism, resilience, and warmth to every interaction.