Miracle Chukwuma

MIRACLE CHUKWUMA Lagos, Nigeria |-| - LinkedIn: www.linkedin.com/in/miraclechukwuma-6aa025199 PROFESSIONAL SUMMARY A courteous & proactive professional with 4 years+ experience in Customer Service & Clients Relationship. Experienced in resolving customer complaints with excellent phone manner, outstanding interpersonal skills and first-class customer service expertise. Committed & dedicated to enhancing employee satisfaction and business success within company. Seeking for a new role where my experience and skills can be utilized. PROFESSIONAL EXPERIENCE TEAM LEAD | PREMIER PRODUCERS GROUP - Remote (Indiana, United States) 02/2024 - 07/2024  Managed Reps efficiently and mentored them.  Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.  Coached team members through new or difficult workflows.  Developed and implemented strategic processes for improved productivity and profitability.  Delegated tasks to make best use of individuals' skills.  Reported on team performance to higher leadership, proactively offering action for areas of improvement.  Supported team to overcome new challenges by forecasting knowledge and skills gaps.  Prioritized and assigned tasks for strategic and optimized distribution of workloads.  Led and managed administrative staff to maintain smooth daily operations.  Promoted professionalism among staff to develop productive relationships. CUSTOMER SERVICE SPECIALIST | PREMIER PRODUCERS GROUP - Remote (Indiana, United States) 10/2023 - 02/2024  Handled Outbound and Inbound Calls  Recorded customer information and interactions.  Answered customer enquiries with excellent customer service skills.  Maintained call Centre efficiencies, ensuring clear, effective communication with all departments.  Engaged clients with sales opportunities to secure valuable transactions.  Handled inbound telephone calls from interested customers.  Promoted current services and offers using expert product knowledge.  Managed customer expectations to improve satisfaction rates.  Maintained and recorded customer information in database. CUSTOMER SERVICE REPRESENTATIVE | JANIS NUTRACEUTICAL - Lagos State, Nigeria 04/2022 - 08/2023  Attended to Outbound and Inbound Calls of Clients Enquiries  Cross-selling and Upselling of Products  Followed Up on Logistics and ensuring orders get to customers, Proper Documentation of Sales and Purchases  Follow-up on Pending orders and deliveries, Follow-up on customers to get feedback concerning the products  Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.  Assisted customers with varying questions using product knowledge and service expertise.  Managed high-volume customer queries simultaneously through effective multitasking. CUSTOMER SERVICE REPRESENTATIVE | CHRYSOLITE DESIGNS - Lagos, Nigeria 09/2020 - 03/2022  Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.  Listened actively to offer accurate information and best solution to their needs.  Answered customer telephone calls promptly and improved on-hold wait times.  Participated in regular training to maintain up-to-date knowledge on company products and policies.  Applied conflict management to stressed and concerned customers.  Offered current, accurate advice on optional solutions for concerns. DATA ENTRY CLERK | BEYOND CAFE' - Lagos | 03/2017 - 05/2020  Converted Bulk Data from different format to another While ensuring they are easily accessible when needed  Registered new customer account details in system.  Photocopied, scanned and printed relevant data for manager.  Verified accuracy of information and sorted information of documents for computer entry.  Updated office databases and records with accurate, current information.  Managed documents within company databases, keeping accurate records of critical information. EDUCATION BACHELOR OF ENGINEERING – B.ENG, INDUSTRIAL AND PRODUCTION, 11/2017 - 04/2023 NNAMDI AZIKIWE UNIVERSITY CORE COMPETENCIES | SKILLS  Excellent Communication skills  Strategic planning  Team Building  Customer relationship building  Attention to Detail  Clients Management  Quality Assurance  Operational support  Coaching & Mentoring  MS word Package  Outstanding customer service  Phone calls etiquette