Mir Anis Uddin

Mir Anis Uddin |Dhaka, Bangladesh | Personal Summary Superior record of steady career progression over 20‐years in IT, mirrors underlying commitment to deliver robust, user responsive services and projects in deadline‐ and task driven environments. Demonstrated ability to integrate computer skills and user support experience to exceed technical, business, and user requirements. Respected for troubleshooting acuity and fixing problems while minimizing user stress levels. PROFESSIONAL EXPERIENCE Social Development Foundation (SDF) Resilience, Entrepreneurship and Livelihood Improvement (RELI) Project World Bank (P175820) IDA Credit No. 6876‐BD, Dhaka, Bangladesh. Deputy Manager, IT Feb 2021 – Present Providing IT support, analyst, administrative and training services for this not‐for‐profit autonomous organization under Ministry of Finance, Bangladesh with over 2,000 people employed nationally. Key Responsibilities: • Diagnose and resolve problems on servers, workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions. • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems. • Consult user guides, technical manuals and other documents to research and implement solutions • Evaluate and install computer hardware, networking software and operating system software • Implement data, software and hardware security procedures • IT Proposal, Budgeting & Technical Specification Development Social Development Foundation (SDF) Assistant Manager, IT Mar 2016 – Jan 2021 Nuton Jibon Livelihood Improvement Project (NJLIP) World Bank (P149605) IDA Credit No. 5594‐BD, Dhaka, Bangladesh. Key Responsibilities: • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software, local area networks and connections to the Internet • Implement network traffic and security monitoring software, and optimize server performance • Ensure all software and hardware is up‐to‐date and install updates as required • Provide advice and trainings to users for trouble shooting the common and specific identified problems and help increase efficiency. • Supervise other technical support workers in this group Social Development Foundation (SDF) IT Officer Apr 2012 – Feb 2016 SIPP‐II Empowerment and Livelihood Improvement “Nuton Jibon” Project World Bank (P073886) Dhaka, Bangladesh. Key Responsibilities: • Provide business systems, network and Internet support to users in response to identified difficulties • Diagnosing, troubleshooting and performing required repairs on various devices such as PCs, scanners, printers, projectors etc. • Help in redesigning the applications and software when and where the requirement arises. • Remote Access Fault Diagnosis and solve technical issues. Social Development Foundation (SDF) SIPP‐II Empowerment and Livelihood Improvement “Nuton Jibon” Project World Bank (P073886) Dhaka, Bangladesh. Key Responsibilities:  Diagnose & Resolve IT Issues  Hardware & Software Configuration  Update Website Contents  Training and Support of end users MIS Assistant Apr 2011 – Mar 2012 Social Development Foundation (SDF) Computing Analyst Apr 2003 – Mar 2011 SIPP‐I Social Investment Program Project World Bank (P053578) Dhaka, Bangladesh. Key Responsibilities:  Provide end user support by responding to telephone calls and email.  Troubleshoot issues for problem recognition, research, isolation, documentation, resolution and follow‐up for desktop (both hardware and software) and enterprise applications, local/network printing, e‐mail, Internet connectivity and hardware issues.  Ensure Network & System Security  Perform System Backups & Disaster Recovery Operations Lion Electronics (Pvt.) Ltd Network & System Consultant Tejgaon, Dhaka, Bangladesh. Key Responsibilities:  Install, diagnose, repair and upgrade computer systems and software.  Consult, set‐up, and maintain small business Windows LANs.  Create user accounts &manage network security Jul 2002 – Mar 2003 System Analyst & Data Entry Operator Mar 1999 – Jun 2002 Pathfinder 2000 Computer Systems Nilkhet, Dhaka, Bangladesh. KeyResponsibilities:  Assemble, Diagnose and repair computers to component and software level.  Consult customers of issues related to their devices and offer solutions to meet their expectations.  Customer accounts management, data entry & editing.  Maintain store inventory. PROFESSIONAL & EDUCATION QUALIFICATIONS Professional Certifications  HP Life Online Course: AI for Business Professionals Certificate  Certificate on Cisco Certified Network Assistant (CCNA) Program, Dept. of Computer Science & Engineering, BRAC University, Dhaka.  Certificate on Oracle 8i & Developer 6i, IBCSPRIMAX Bangladesh Ltd.  Certificate on Programming Language, Grameen Communications  Computer Application Course, BUET Computer Center  Advanced Course on Hardware Core Technology, Hard Tech Computer 46ca639f-1752-4ce0-93ba-ac8a47999d5f Dec 2004 – Oct 2005 Sep 2003 – Nov 2004 Jul 1999 – Oct 1999 Jan 1999 – Apr 1999 Dec 1998 – Mar 1999 Degree Qualification Details 1996 – 1997  *MA: Master of Arts in English National University * Evaluated by World Education Services (WES) Ref#:-IMM, as equivalent to a Canadian Bachelor’s Degree (three‐years). 1993 – 1996  **BA: Bachelor of Arts in English National University ** Evaluated by World Education Services (WES) Ref#:-IMM, as equivalent to a Canadian Diploma (three‐years).  HSC: Higher Secondary Certificate in Science 1991 – 1993 Adamjee Cantonment College under Dhaka Board 1983 – 1991  HSC: Higher Secondary Certificate in Science Armenitola Govt. High School under Dhaka Board SKILLS       Help Desk Operations Training and Support of end users Remote Access Fault Diagnosis Hardware & Software Configuration System Tuning & Upgrades Resource Management      System Backup & Disaster Recovery Network Planning & Implementation System & Network Security Windows Servers and Active Directory User Management. Graphics & Multimedia Editing