Minahil Ziafat

Hello! I’m Minahil Ziafat, a dedicated and detail-oriented professional with over 2 years of hands-on experience in Customer Service, Lead Generation, Data Research, and Remote Operations for U.S.-based companies. I bring a strong combination of communication skills, analytical thinking, and reliability—qualities that help me deliver consistent results in every role I take on.

I have worked as a CSR agent for AlleyCat Rodent Control (USA), where I managed inbound calls, scheduled appointments, handled complaints, and coordinated with field technicians using Zendesk. Providing accurate information, resolving customer issues, and maintaining a positive client experience helped me develop strong customer-handling skills and a deep understanding of service-based businesses operating in U.S. markets.

Alongside CSR work, I also performed Data Research and Verification tasks with IR Solutions. My responsibilities included gathering online data for hotels, tourist services, and product-based stores, verifying information accuracy, and organizing content such as product descriptions, images, and technical details for upload to client websites. This experience strengthened my attention to detail, data-entry accuracy, and ability to meet deadlines consistently.

My professional background also includes Lead Generation for Final Expense Insurance, where I conducted outbound calling, verified customer eligibility, transferred qualified leads, and maintained CRM records. This sharpened my communication, persuasion, and goal-oriented performance—skills that directly support business growth.

In addition to my remote experience, I completed a Supply Chain Internship at Fauji Fertilizer Company (FFC), one of Pakistan’s leading industrial organizations. I gained practical exposure to procurement processes, RFQs, bid openings, purchase orders, SAP Ariba, contract compliance, and vendor documentation. This gave me a strong foundation in business operations and organizational communication.

I hold a BBA degree, which complements my professional skills and helps me understand business processes from both an academic and practical standpoint.

I am committed to providing high-quality work, maintaining clear communication, and delivering tasks on time. Whether it’s customer service, data tasks, lead generation, or operational support, I approach every project with professionalism, integrity, and a strong desire to add value.

If you’re looking for a reliable, adaptable, and skilled remote professional who can take ownership of tasks and contribute meaningfully to your team—I’m ready to help. Let’s work together!