Minahil Ziafat

Welcome to My Profile!

Hi, I'm Minahil—a detail-oriented BBA student with hands-on experience in customer support, virtual assistance, and business research. Over the past 1.5 years, I have worked with US-based companies in various roles, helping businesses improve client communication, streamline operations, and enhance customer relationships.

✅ Cold Calling & Medical Billing Sales (6 months)

• Introduced medical billing services to doctors and clinics in the USA
• Scheduled meetings and followed up with potential clients

✅ Customer Support Representative – Rodent Proofing (7-8 months)

• Handled inbound calls, addressed customer inquiries, and scheduled appointments

✅ Final Expense Lead Generation (1 year)

• Conducted cold calls for final expense insurance campaigns, qualifying leads and transferring them to licensed agents

✅ Business Research & Data Analysis

• Analyzed consumer behavior trends for Khaadi (Pakistani fashion retail brand)
• Evaluated supply chain operations for Imtiaz Mega (Retail Chain in Pakistan)
• Created HR dashboards using Power BI and managed business reports in Excel

✅ Virtual Assistance & Administrative Support

• Managed emails, scheduled appointments, and organized data
• Used productivity tools like Google Workspace & Microsoft Office
• Designed marketing materials in Canva and assisted in digital marketing strategies

I am passionate about delivering efficient solutions and helping businesses grow through strong communication, problem-solving, and research-based insights.

📩 Let’s Connect!

If you need assistance with lead generation, customer support, research, or virtual assistance, feel free to reach out. I'm excited to collaborate and bring value to your business!