WORK EXPERIENCE
Senior Customer Service Representative & Data Entry
Fluxa Store (Kogan.com) | March 2024 - June 2025
MILSEN KAIREN B. MARIN
Customer Service and Order
Fulfillment Specialist
CONTACT INFORMATION
--Manila City, Philippines
PROFILE
I am a results-driven Customer Support
and Fulfillment Specialist with over 7 years
of hands-on experience in e-commerce
operations, order fulfillment, and customer
service excellence. I’ve led support teams,
managed order logistics, implemented
process improvements, and consistently
resolved customer issues with empathy
and precision.
RELEVANT SKILLS
Phone, Chat, & Email Support
Shopify Store Management
Order Processing & Dispute Handling
Dropshipping & Inventory Coordination
Fraud Detection & Refund Validations
Team Leadership & Performance
Coaching
Process Improvement
TOOLS
Canva
Shopify
Stripe
Gorgias
PayPal
Freshdesk
Affirm
Zendesk
Seko
Slack
Logistics
Jira
Google Workspace
Flxpoint
Aliexpress
Kogan
DeepL
ChatGPT
Canva
ClickUp
CERTIFICATION
C2 Proficient - English Proficiency Test
Provider: EF SET
Issued: April 2025
Resolved high-priority customer escalations via email and
chat.
Managed disputes and ensured prompt resolutions.
Processed returns/refunds on AliExpress and escalated as
needed.
Improved internal processes and service guidelines.
Tracked orders accurately using Google Sheets.
Updated tracking info and order status on website.
Monitored fulfillment and addressed delays proactively.
Team Lead – Fraud, Customer Service & Fulfillment
Curated.com | January 2021 – March 2025
Led support and fulfillment teams; coached agents to boost
performance.
Handled fraud checks, refunds, and disputes via Stripe,
PayPal, and Affirm.
Resolved escalations, disputes, and returns through AliExpress
and internal tools.
Improved dropship workflows and partner reconciliations.
Refined service guidelines and internal SOPs.
Managed order records and updates via Google Sheets and
CMS.
Tracked fulfillment and resolved delays proactively.
Customer Service and Order Fulfillment Specialist
Curated.com | June 2020 – December 2020
Delivered chat and email support for orders, shipping, and
returns.
Managed order processing and customer inquiries across
platforms.
Coordinated with suppliers to resolve issues and ensure
timely fulfillment.
Store Manager (Part-Time)
Minimafy.com | January 2020 – December 2020
Managed order fulfillment, supplier
customer support via email and chat.
coordination,
and
Inbound Customer Service Specialist
Ava’s Flowers | January 2020 – June 2020
Handled inbound support and responded to sales inquiries.
Outbound Order Placer
Postmates | December 2018 – December 2019
Placed outbound phone orders, dispatched riders, and
resolved merchant issues.
EDUCATIONAL HISTORY
Bachelor of Science in Accounting
Technology
Jesus Reigns Christian College
2018 - 2019
Senior High School - Science, Technology,
Engineering, and Mathematics Strand
Jesus Reigns Christian Academy
2016 - 2018
