Dedicated and results-driven Team Lead and Customer Support Specialist with over 7 years of experience in fulfillment operations, e-commerce management, and customer service. Proven expertise in leading teams, optimizing workflows, and maintaining high-quality service standards.
Adept at managing order fulfillment, handling discrepancies, and ensuring seamless coordination with partners and logistics. Skilled in tools such as Freshdesk, Shopify, and GSuite, with a strong commitment to delivering efficient, customer-centric solutions. Recognized for excellent communication, organizational skills, and a collaborative work style. I am open to new challenges that leverage my problem-solving abilities and managerial expertise to drive organizational success.