Milsen Kairen Blanco Marin

Milsen Kairen Blanco - Marin CUSTOMER SERVICE AND ORDER FULFILLMENT SPECIALIST GET IN TOUCH About me Boracay, Philippines February 24, 2025 I started my career in Customer Service and Order Fulfillment back in 2018. I was about to turn 19 at that time, took a leap of faith, and got hired in one of the BPOs here in the Philippines. That’s when it all started. Key Skills Technical Skills CUSTOMER SERVICE & SUPPORT E-COMMERCE & CUSTOMER SERVICE TOOLS Skilled in inbound/outbound customer service via email, chat, and phone. ORDER FULFILLMENT Expertise in order processing, tracking, and coordination with logistics partners to ensure timely and accurate deliveries. Shopify, Gorgias, Freshdesk, Jira, DeepL, ChatGPT, PayPal, Stripe, Affirm GSUITE Google Sheets, Google Docs, Google Forms COMMUNICATION TOOLS TEAM LEADERSHIP Slack, Freshdesk Experience supervising, coaching, and optimizing team performance to improve productivity and service quality. ORDER FULFILLMENT & LOGISTICS COORDINATION E-COMMERCE PLATFORMS & TOOLS Proficient in using Shopify, Freshdesk, Gorgias, Oberlo, and other dropshipping tools to manage online store operations. PROBLEM-SOLVING & CONFLICT RESOLUTION Able to handle dropship discrepancies, process refunds, and manage dispute cases effectively. ADAPTABILITY & COLLABORATION Quick to adapt to new challenges and environments, with a collaborative mindset. Order tracking, shipping information management, Seko Logistics, Ware2Go, Flxpoint, UPS, USPS, FedEx Professional Experience FRAUD AND ORDER ANALYST Curated | June 2024 – March 2025 Responsible for refund reason validation and fraud education and screening. Manage dispute cases and file claims as necessary. TEAM LEAD - FULFILLMENT DEPARTMENT Curated | January 2021 – June 2024 Supervised team productivity, attendance, and performance. Provided coaching and development opportunities for team members. Managed operational issues and worked with management to implement improvements. Handled dropship discrepancies and partner reconciliation. Processed refunds and managed customer-focused responses. ORDER FULFILLMENT SPECIALIST Curated | June 2020 – December 2020 Fulfilled orders through partner merchants, ensuring accurate tracking and timely delivery. Managed Freshdesk tickets and escalated issues to appropriate departments. Coordinated with logistics partners to ensure smooth order processing. Professional Experience STORE MANAGER (PART-TIME) Minimafy | January 2020 – December 2020 Managed order fulfillment, customer service, and supplier communications for a dropshipping business. Handled email and chat customer service support. INBOUND CUSTOMER SERVICE SPECIALIST Ava’s Flowers | January 2020 – June 2020 Provided inbound customer support, handling inquiries and sales-related queries. OUTBOUND ORDER PLACER Postmates | December 2018 – December 2019 Fulfilled outbound orders via phone and managed merchant-related issues. Get in touch ADDRESS Manila, Philippines PHONE - EMAIL -