Millie Wangari

MILLIE KABUNGO Nairobi, Kenya | Tel: +254 (0)722 400 071 | Email:- BUSINESS OPERATIONS MANAGER | ADMINISTRATOR Rich mix of Business Operations, Marketing and Administrative experience – developing and executing route-to-market strategy, sales and business development plans, managing day-to-day operations to drive efficiency gains, and exemplifying excellence and client-focus in implementing administrative functions. Skilled negotiator with expertise in building and nurturing client relationships, steering negotiations and distilling value proposition to generate customer interest and secure business opportunities. Effective interpersonal communicator, fluent in English and Kiswahili with technical proficiency in MS Office Suite, SUN Systems, and Advent Portfolio Exchange System. Core Competencies Business Development – Sales & Marketing Operations – Administrative Operations – Team Management – Distribution Operations – Vendor Negotiations – Partnership Development – Customer Relationship Management – Account Reconciliation – Process Improvements PROFESSIONAL EXPERIENCE Pipeline Distributors Limited – Nairobi, Kenya Business Operations Manager March 2017 – Present Transformed entrepreneurial skills intro strategic action to set up and operationalize a 10 000-bird poultry farm and egg distribution business – putting up the structures, overseeing construction and licensing in liaison with County Government authorities, recruiting and onboarding staff, managing daily operations as well as business growth, customer relationship management, and distribution operations. Key Contributions: Leading a 4-member team composed of farm workers and a driver and managing approximately KES 500K in monthly revenues. Developing and implementing route-to-market plan and leading negotiation with small businesses for distribution of up to 1,750 trays per week. Generated KES 48,000 in cost savings through skillful negotiation with feed distributors. Overseeing daily operations including management, cleanliness and maintenance of bird cages, poultry feeding, timely replenishment of feeds and poultry vaccination. Optimizing organizational profile and visibility by leading sales and marketing activities. Coffee Vendors Limited – Nairobi, Kenya Marketing Associate June 2014 – December 2016 Steered marketing activities to drive sales and distribution of hot beverage vending machines. Key Contributions: Managed a team of three staff. Drove market penetration efforts by securing strategic partnerships for placement of the vending machines in a leading Nairobi Hospital, a pharmacy, and a fast-food chain restaurant. Managed and solidified relations with clients through efficient after-sales services. British American Asset Managers Limited (Currently Britam) – Nairobi, Kenya Accounts Assistant January 2008 – March 2011 Supported funds disbursement, account and bank reconciliation, and relationship management for this leading insurance services provider. Key Contributions: Improved accountability through daily and monthly analysis of bank reconciliations, inter and intra-account transfer, and weekly preparation of production reports for submission to senior management. Boosted management of a KES 10M suspense account by identifying fund beneficiaries and liaising with clients to facilitate disbursement of funds. Performed daily analysis of disbursement accounts and facilitated movement of funds from inflow accounts into investment accounts. Drove the implementation of various projects which included suspense account clearance (IMPACT), introduction of a new product (wealth management project) – a high net worth client fund with KES 10M in minimum investment and 50 premier clients. Developed and maintained existing partnerships with diverse stakeholders including banks. Drove process improvements by supporting the automation of the Fund Accounting Unit. EARLIER CAREER British American Asset Managers Limited (Currently Britam) – Nairobi, Kenya Intern – Fund Services October 2007 – December 2007 Streamlined operations through active engagement in suspense management and clearance, inflow reconciliation, and ensuring amounts deposited are reflected in the system. Stan Sand Tea Exporters – Nairobi, Kenya Tea Buyer Assistant May 2005 – July 2005 Prepared tea catalogues, initiated orders, supported order fulfillment and handled customer inquiries and relationship management. Webb Communications Limited – Nairobi, Kenya Sales Assistant May 2003 – August 2003 Supported day-to-day administrative tasks and reporting to management. Took part in procurement and logistics by initiating orders, receiving materials procured, and liaising with sales staff for order fulfilment. Drafted compelling presentations, handled incoming inquiries and correspondence, and the processing of customer complaints. Luxus Cafeteria Kenya – Nairobi, Kenya Chief Cashier January 2003 – April 2003 Managed the petty cash book and day-to-day reconciliation operations. EDUCATION & TRAINING Master’s in Business Administration: Entrepreneurship – Catholic University of Eastern Africa (2015 – 2018) Bachelor of Commerce: Finance – Catholic University of Eastern Africa (2003 - 2007) International Computer Driving License: ICDL – Institute of Advanced Technology, IAT (May 2003 – August 2003) Kenya Certificate of Secondary Education - Nyahururu Elite Senior School Continuing Education Leadership Experience in the Executive Committee – Women Students Welfare Association (2006) Personal Investment Training, Financial Management and what it takes to be an Entrepreneur (October 2006) Challenges faced in the Competitive Global Business Environment (February 2005) REFERENCES Felistus Karanja Manager – Strategy, Medicines Sans Frontiers Tel: +254 (0)738 360 191 | Email:-Ann Kibebe Manager – Business Development, Enterprise Singapore Kenya Limited Tel: +254 (0)710 833 993 | Email:-Jack Kimuri Former Assistant Director, Barclays Bank of Kenya Tel: +254 (0)722 382 222 | Email:-