MILLICENT NAMALWA WANJALA
Phone No:- | Email:-
PERSONAL STATEMENT
I am a dedicated and personable professional with exceptional administrative and customer service skills, experienced in fast-paced environments. I excel at noticing the finer points, which helps me maintain accuracy and thoroughness in all my projects.
Core Competencies
Office Administration: Proficient in managing daily office operations, including scheduling, correspondence, and record-keeping, ensuring a smooth and efficient workflow.
Customer Service: Committed to providing exceptional service by addressing client inquiries and resolving issues promptly, fostering positive relationships and enhancing client satisfaction.
HR Support Functions: Experienced in assisting with HR processes, including updating databases, preparing employment documents, and managing personnel files, ensuring compliance with organizational policies.
Schedule & Calendar Management: Skilled in organizing and coordinating meetings, appointments, and travel arrangements, while effectively managing competing priorities to maximize productivity.
Financial Administration: Familiar with basic financial tasks, such as managing petty cash, supporting procurement operations, and ensuring compliance with budgetary constraints.
Database Management: Proficient in maintaining and updating databases to ensure accurate and accessible information, enhancing operational efficiency.
Google workspace: Leveraging its tools for collaboration, productivity, and efficient workflow management.
MS Office Suite (Word, Excel, Outlook): Highly proficient in Microsoft Office applications, utilizing tools to create documents, analyze data, and manage communications effectively.
Stakeholder Management: Adept at building and maintaining relationships with diverse stakeholders, facilitating communication and collaboration to achieve organizational goals.
Complaint Handling: Skilled in managing complaints and resolving conflicts through effective communication and problem-solving techniques, ensuring client satisfaction and trust.
Professional Experience
Gilgil Treatment Industries Ltd,
Receptionist/ administrative assistant, March 2021 – September, 2024
Provide exceptional customer service and manage reception duties, including answering calls and routing inquiries.
Assist with administrative tasks, including document preparation, travel arrangements, and meeting scheduling.
Manage office petty cash and maintain accurate financial records.
Coordinate scheduling of meetings, prepare agendas, and take minutes.
Oversee fleet management, ensuring vehicle maintenance and proper documentation.
Accounts for drivers' and turn boys movements for leave and payroll purposes.
Assist in the hiring process.
International Peace Support Training Centre (IPSTC),
Intern, October 2017 – March 2018
Updated course matrices and learning plans, ensuring timely and accurate course delivery.
Assisted in developing and reviewing courses and prepared learning plans for approval.
Participated in workshops and symposiums, contributing to course coordination and report consolidation.
Education
Bachelor of Arts in Sociology
Moi University, 2017
Kenya Certificate of Secondary Education
Loreto High School, 2012
Certification
Virtual Assistant
ALX, 2024
Initial project planning
Coursera 2020
Referees
Edwin Nyakundi
Human Resource Officer, GTI-
Monica Musyoni
Supervisor, IPSTC-
