Millicent Wanjala

Dedicated Administrative Professional with Strong Customer Service Skills

I am a dedicated and personable professional with extensive experience in administrative support and customer service within fast-paced environments. My keen attention to detail ensures accuracy and thoroughness in all tasks, contributing to efficient workflows and enhanced productivity.

Core Competencies:

• Office Administration: Proficient in managing daily operations, including scheduling, correspondence, and record-keeping to promote a smooth office environment.
• Customer Service: Committed to delivering exceptional service, I effectively address client inquiries and resolve issues promptly, fostering strong relationships and enhancing client satisfaction.
• HR Support: Experienced in assisting HR functions such as updating databases, preparing employment documents, and managing personnel files, ensuring compliance with organizational policies.
• Calendar Management: Skilled in organizing meetings, appointments, and travel arrangements while effectively managing competing priorities.
• Financial Administration: Familiar with basic financial tasks, including managing petty cash and supporting procurement operations, ensuring adherence to budgetary constraints.
• Database Management: Proficient in maintaining and updating databases to ensure accurate and accessible information, enhancing operational efficiency.
• Technical Proficiency: Highly skilled in Google Workspace and the MS Office Suite (Word, Excel, Outlook), leveraging these tools for effective communication and data analysis.
• Stakeholder Management: Adept at building relationships with diverse stakeholders, facilitating collaboration to achieve organizational goals.
• Conflict Resolution: Experienced in handling complaints and resolving conflicts through effective communication and problem-solving techniques, ensuring client trust and satisfaction.

Professional Experience:

At Gilgil Treatment Industries Ltd, I served as a Receptionist and Administrative Assistant, where I provided outstanding customer service and managed reception duties, including answering calls and routing inquiries. I oversaw office operations, maintained financial records, coordinated meetings, and assisted in the hiring process.

During my internship at the International Peace Support Training Centre, I updated course matrices and participated in course development, contributing to effective training delivery.

Education:

• Bachelor of Arts in Sociology, Moi University, 2017
• Kenya Certificate of Secondary Education, Loreto High School, 2012

Certifications:

• Virtual Assistant, ALX, 2024
• Initial Project Planning, Coursera, 2020

I am eager to leverage my skills and experience to contribute to a dynamic team and support organizational success.