Millicent Kiromo

PERSONAL INFORMATION Name: Millicent Kiromo Email:--SUMMARY Experienced executive administrative and virtual assistant with a proven track record of delivering exceptional customer service and support. Possesses extensive expertise in office administration, accounting, data entry, and customer service. Highly organized, efficient, and detail-oriented, with strong communication and problem-solving skills. SKILLS AND TOOLS        Communication: Strong written and verbal communication abilities Organization: Excellent time-management and organizational skills Technical Proficiency:  Microsoft Office Suite (Word, Excel, PowerPoint)  Google Workspace  CRM platforms (Salesforce, HubSpot)  Social Media Tools (Hootsuite, Buffer, Mailchimp)  Basic accounting software (QuickBooks)  Design Software (Adobe Photoshop, Canva) Real Estate Knowledge: Familiarity with real estate procedures and terminology Critical Thinking: Strong problem-solving and research skills Team Collaboration: Ability to work independently and within a team Attention to Detail: High level of accuracy in tasks EXPERIENCE Personal Virtual Assistant for a client based in the United States     Managing emails, scheduling appointments, and maintaining calendars. Drafting and sending correspondence, including emails and letters, and sometimes managing social media accounts. Assisting with project coordination, tracking deadlines, and ensuring tasks are completed on time. Booking flights, accommodations, and transportation, as well as creating travel itineraries. Virtual Vendor Specialist at S3 Stores, Inc. Grandville, MI, New York       Provided excellent customer service to vendors, ensuring satisfaction and operational standards Coordinated vendor payments and inventory reconciliation Ensured compliance with Service Level Agreements (SLAs) Identified process improvement opportunities Analyzed data to identify new opportunities and address risks Monitored inventory flows and reported on metrics Assistant Accountant at Surtech Ltd., Consulting Engineers       Enhanced financial reporting using spreadsheets Reduced departmental budget by 20% without downsizing Developed debt repayment plans for clients Delivered accurate quarterly income projections Generated monthly statements and invoices Balanced accounts using QuickBooks and filed KRA returns Executive Assistant at Surtech Ltd., Consulting Engineers     Acted as the point of contact among executives, employees, clients, and external partners Managed information flow and executives' calendars Prepared reports, presentations, and correspondence Managed travel budgets and arranged executive travel Personal Assistant to Antony Bugg-Levine, Country Director of TechnoServe Kenya    Managed bookings and payments for family travel Coordinated the family's transition from the United States to Kenya Handled front office reception in the director's absence EDUCATION Kenya Institute of Management - Diploma in Business Administration Graffins College (Westlands Campus) - Diploma in Hotel Management and Hospitality Multiface Computer College - Computer Packages: Rungiri Secondary School - KCSE Kite Primary School - KCPE CERTIFICATION TRAINING    Virtual Assistant Data Entry Transcriber