Milka Njeri Kimani

MILKA NJERI KIMANI CURRICULUM VITAE Address: Nairobi, Kenya Phone: - Email:- PERSONAL PROFILE: Dynamic and detail-oriented professional with a strong background in customer service, administrative support, and marketing. I excel in fast-paced environments, leveraging my excellent communication skills and proactive approach to drive results. Passionate about collaborating with diverse teams and committed to personal and professional growth. PROFESSIONAL STRENGTHS: Excellent Communication: Proven ability to engage with diverse groups, ensuring friendly and professional interactions with clients. Proactive Problem Solver: Skilled in identifying gaps in operations and developing initiatives to enhance efficiency. Dependable Team Player: Highly responsible and capable of managing multiple tasks while maintaining a high level of organization. Adaptability: Flexible in addressing changing client needs while upholding professionalism. Technologically Proficient: Experienced in G-Suite tools, Zoom, Google Meet, and social media management. ACADEMIC QUALIFICATIONS: -) St. Paul’s University BA. Communication Studies | Double major in Mass Communication and Public Relations WORK EXPERIENCE January 2023 - Current Sharp Detail Mobile Auto Detailer Role: Customer Service Representative / Virtual Assistant Spearheaded appointment scheduling and customer service, enhancing client satisfaction. Collaborated on marketing strategies and managed social media to drive brand preference. Conducted payroll and assisted in recruitment, demonstrating strong organizational skills. Achievements: Increased sales through effective upselling and customer engagement. January 2022 – December 2022 Property Support Western Australia Role: Virtual Assistant Engaged with clients via calls and emails, providing exceptional customer support and insights. Managed property inspection reports and basic accounting tasks, ensuring accuracy and timeliness. Supported marketing efforts and social media management to elevate company visibility. Achievements: Successfully onboarded over 40 real estate companies, showcasing my proactive approach and relationship-building skills. June 2020 – December 2021 Creptie School Role: Head of Sales, Social Media Management, and Administration Managed student affairs and customer service, fostering a positive educational environment. Developed partnerships with other schools, enhancing service offerings and community engagement. Achievements: Increased student enrollments significantly through targeted marketing initiatives. April 2019 – May 2020 Rembo International Role: Marketing Specialist Sourced clients and wrote business proposals, demonstrating strong communication and organizational skills. Achievements: Secured contracts with multiple clients, showcasing my ability to drive business growth. LEADERSHIP ROLES St. Paul’s Brand Ambassador (2019/2020) St. Paul’s Graduation Committee Member PAWA254 NGO Team Member (2017) – Promoted peace initiatives in Nakuru County, Kenya. TECHNICAL SKILLS: Proficient in G-Suite tools, Zoom, Asana, Front, Zoho, Enterprise Jazz, Google Meet, and social media platforms. Familiar with Airtable and basic business principles. References are available upon request.