Milka Njeri Kimani

As a virtual assistant and customer service personnel, I am skilled in providing remote customer support services. I am able to effectively communicate with customers through various channels, including email, phone, chat, or social media, to address their inquiries, concerns, and complaints in a timely and professional manner. I have experience using customer service software and tools, such as Asana, front and CRM software, to manage customer interactions and track issues to resolution.

I am also able to work independently and prioritize tasks to meet deadlines and service level agreements (SLAs). I am proficient in relevant skills or technologies, such as data entry, email management, or social media management, and I am always willing to learn and adapt to new tools and processes.

Overall, I am a reliable, detail-oriented, and proactive virtual assistant and customer service personnel who is dedicated to providing high-quality support to customers and clients.