Milka Maina

MILKA MAINA (- /-/ P.O.Box 57225 -00200 Nairobi CUSTOMER SUCCESS ASSOCIATE Highly organized and diligent professional drawing upon ten years of experience in Client Service and Sales to contribute to smooth and productive operations. - Core Competencies • Leadership and Responsibility • Sales of SaaS • Team Player • Time Conscious • Communication • Customer Service PROFESSIONAL EXPERIENCE GLUEUP LTD Sales Development Executive (October 2021 - October 2022)  Maintain an active and vibrant lead database  Achieve Lead generation targets to be shared with sales managers  Keep leads engaged and work with the sales managers until the contract was signed  Keep Hubstaff CRM updated  Show up for team meetings twice a day for daily schedule updates Achievements:  Earned commissions from sales from my leads  Earned commissions from demos set per month  Learned how to use and keep Hubstaff updated  Was a valued team player  Kept conversations with potential clients ongoing from demo stage to onboarding stage COSEKE KENYA LIMITED Business Development Executive (January 2020 – September 2021)         Achieve set sales targets and define a strategy to achieve the set sales targets. Assist in promoting and selling of C-One on Cloud and other products from Coseke Kenya Limited Develop good business relations with clients Manage all marketing materials, website updates and social media presence on behalf of the company Ghost-write blog articles on behalf of the company Maintain the Business Development Database Develop draft proposals based on team meetings and discussions Analyze and explore business and market trends and stay updated about new technological developments taking place in the industry Achievements:  Re-Launched the company website  Blog writing that has gained us new clients  Met 70% quarterly target of Ksh. 3 million  Developed sales proposals for cleints  Presented demos to clients  Worked on tenders and RFQ’s  Growth of product offering to include Virtual AGMs GREIGN ESTATES LIMITED Property Manager (2019) As a property manager I was tasked to ensure that all houses were filled and that the houses were tenable. I also managed the community engagement on the social media pages. Achievements:  Ensured that client complaints were dealt with satisfactorily.  Created synergy in the organization – team members worked better together VIRTUAL FREELANCER Virtual Freelancer -) During this period I worked online as a content writer as well as a client service executive for a New-York based cab company called CURB. As a content writer I wrote for different clients, mostly in the USA. With Curb it was my duty to book taxis for clients and follow up with the drivers to ensure that they pick the clients for the scheduled appointments. Achievements:  Learned how to work successfully with minimal supervision  Learned phone etiquette  Gained experience in working with international clients  Learned to anticipate the needs of clients  Grew in the area of discipline and self-motivation and adherence to time requirements AGENCY AFRICA INTERACTIVE Client Service Manager (2012 - 2015) I began as a client service intern, then grew to client service executive and finally was promoted to the role of client service manager. My roles included but were not limited to:      Onboarding clients Project Management – Planning for and ensuring that client’s projects are completed successfully within agreed timelines through collaboration with the larger team of developers Setting weekly and monthly targets to be achieved by the team Reporting on progress or any issues directly to the CEO Social media management Achievements:  Gained competence in the area of client service management  Gained experience on how to lead and keep a team motivated  Learned how to build lasting relationships with clients  Learned how to report on results accurately, and how to prepare for meetings with senior management  Successful social media management for various clients EDUCATION 2005 - 2010 Jomo Kenyatta University of Agriculture and Technology Bachelor of Commerce - Marketing Option 2004 Alliance Francais Nairobi Level 1 Diploma in French 2003 Institute of Advanced Technology Computer Packages – Microsoft office Suite REFERENCES 1. Mr. Nimish Hadole, CEO, Agency Africa Interactive Ltd Tel:-. Anne Gichungu Projects Manager, Coseke Kenya Limited Tel:-