Mildred Inah

MILDRED INAH | CUSTOMER SERVICE REPRESENTATIVE PROFESSIONAL SUMMARY Sales Support and Customer Service Representative with two years of experience providing B2B client support, managing high-volume call and email interactions, and ensuring customer satisfaction across multiple service channels. Skilled in handling escalations, and building positive client relationships that strengthen revenue growth. RELEVANT SOCIAL MEDIA EXPERIENCE Customer Service Representative Glovo, Contract Jun 2024 - August 2025 Morrocco . Handled 80+ customer interactions daily via calls and emails, resolving 98% of issues within first contact. . Identified and reported recurring order problems, contributing to a 20% decrease in support tickets over six months. . Supported corporate accounts and partner vendors, ensuring timely resolution of delivery and billing issues. Cold Caller & Customer Service Representative Mar 2023 - Jun 2024 Benbina Limited Nigeria . Made 40-60 cold calls per week to potential customers and introduced our services in a clear and friendly way. . Converted leads into paying customers, closing 8-12 deals per week across drink orders, consultation services, and product sales. . Supported B2B delivery clients with bulk orders and special requests, improving repeat business by 12%. . Assisted with record-keeping and order tracking, helping reduce delivery or service errors by 15-20%. EDUCATION Bachelor of Science | Veritas University Mass Communication. Grade: Second Class Honors (Upper Division). CERTIFICATIONS AND COURSES SOCIAL MEDIA MANAGEMENT Coursera CUSTOMER SERVICE FUNDAMENTALS Udemy TOOLS & TECHNOLOGIES . Customer Support Systems: Zendesk, Zoho,Intercom, Hubspot CRM, Salesforce,Gorgias, Shopify. .Task Management: Trello, Asana, Notion, Google Excel, Google Docs, Google Sheets, Airtable. REFERENCES Available upon request.