Mildred Bulus

MILDRED SULISMA BULUS-| - | Abuja, Nigeria| www.linkedin.com/in/mildred-bulus Professional Summary Results-driven Virtual Assistant & Customer Success Specialist with expertise in task management, customer support, appointment scheduling, and workflow optimization. Highly skilled in tools such as Trello, Asana, Monday.com, Intercom, Freshdesk, HubSpot, Zendesk, Slack, Calendly, and Pick time. Adept at managing administrative tasks, streamlining operations, and ensuring excellent customer experiences. Seeking a remote role to help businesses improve efficiency and client satisfaction. Skills & Tools Task & Project Management: Trello, Asana, Monday.com Customer Support & CRM: Intercom, Freshdesk, HubSpot, Zendesk Appointment Scheduling & Calendar Management: Calendly, Picktime, Google Calendar, Microsoft Outlook Team Communication & Collaboration: Slack Workflow Automation & Optimization Virtual Assistance & Administrative Support Customer Success & Client Relationship Management Data Entry & Organization Email & Ticket Management Social Media Engagement & Online Community Management Work Experience Virtual Assistant Express E-Commerce Solutions | Remote | October 2024 – February 2025 Managed daily operations using Trello to track inventory, orders, and fulfillment status. Provided customer support via Zendesk, resolving inquiries and ensuring customer satisfaction. Scheduled client meetings and product launch timelines using Calendly and Picktime. Communicated with suppliers and team members through Slack for seamless collaboration. Customer Success Specialist Venus Finance Limited | Remote | May 2024 – August 2024 Handled customer inquiries and ticket resolution using Freshdesk and Intercom. Managed a CRM database through HubSpot, ensuring customer information was up-to-date. Assisted in onboarding new clients and provided training materials for software usage. Analysed customer feedback and implemented strategies to improve retention rates. Administrative Virtual Assistant Global Allied Consulting Services | Remote | July 2023– February 2024 Scheduled executive meetings and managed calendar appointments with Google Calendar and Outlook. Organized and monitored projects through Asana, ensuring timely task completion. Conducted market research and compiled reports for business decision-making. Assisted with email management, filtering high-priority messages and automating responses. Education Bachelor’s Degree in Psychology University of Jos | Graduated: 2023 Certifications & Training Customer Success Management Certification – Digital Witch Support 2025 Virtual Assistant & Remote Work Training – Digital Witch Support Community 2024 Availability & Time Zone 🕒 Available in West Africa Time (WAT) – UTC +1 📆 Open to full-time, part-time, or freelance opportunities