Mildred Bulus

I’m a hardworking professional with skills in IT support, customer service, and social media. I enjoy working with different tools and systems to make sure everything runs smoothly and efficiently.

As a freelancer on Upwork, I have experience working with CRM tools like HubSpot, Freshdesk, Zendesk, and Intercom. I help businesses improve their customer service by solving problems quickly and ensuring customers are happy. I’m also skilled in using tools like Slack, Trello, Monday.com, and Asana to help teams stay organized and keep projects on track.

In addition to my CRM skills, I have experience as a Social Media & Online Engagement Assistant. I’ve worked with platforms like Instagram and TikTok to create content and engage with online communities. I focus on creating content that connects with people and helps businesses grow their audience. I also use data to adjust strategies and improve results.

I’m great at organizing tasks and managing schedules using tools like Google Calendar, Calendly, and Picktime. Whether it’s setting up appointments or managing deadlines, I make sure everything runs on time and according to plan. My IT support background also helps me handle technical issues quickly and efficiently.

I’m also proficient in Microsoft tools such as Word, Excel, and PowerPoint, as well as Google Workspace (Docs, Sheets, Slides, Drive). These tools help me stay organized, create professional documents, and collaborate with teams easily. Additionally, I use Canva for designing engaging and visually appealing content, making sure that any project I work on looks polished and professional.

I love learning and growing, both personally and professionally. I’m always excited to take on new challenges and work with teams that are focused on success. Whether I’m helping improve customer service or increasing social media engagement, I always strive to make a positive impact.

With my skills and positive attitude, I’m eager to contribute to projects and help businesses succeed in any way I can.