Milca Neaves

MILCA NEAVES PROPERTY MANAGEMENT ADMINISTRATIVE ASSISTANT Independent contractor dedicated to the property management/real estate industry. I have over ten years of experience in the customer service field applied in different businesses, five of them as a bilingual administrative assistant focused on different areas of the property management industry and one year as the head of the onboarding department of a nationwide (U.S) property management company. CONTACT - WORK EXPERIENCE - PROPERTY MANAGEMENT ADMINISTRATIVE ASSISTANT Monterrey, N.L., México, 64610 February 2022 - Present | Independent Contractor PROFESSIONAL SKILLS Google Workspace Microsoft Office (Word, Excel, PowerPoint) TOEFL score up to 600 and Common European Framework of Reference for Languages B2+/C1 (English) Basic design tools (Canva, Wix, etc.) Appfolio, Buildium, Hubspot, Asana, PandaDoc, DocuSign, Dotloop, Zillow, SiteCapture, TenantTurner, Rently, Rent Range, LeadSimple, Grasshopper, Dialpad, RingCentral, and other related property management software Basic AI tools PERSONAL SKILLS Creative and resourceful Reliable, professional, and responsible Organized and detail-oriented Time management Team player Fast learner and tech-savvy Self-motivated, dedicated, and teachable Problem-solving and adaptability Administrative and executive assistance for clients in the property management industry located in different areas in the U.S. These services might include but are not limited to lease renewals, leasing, screening applicants, properties, owners, and tenants intake and onboarding in different software, data gathering, and entry, sending and reviewing management agreements besides other legal files, translating documents, creating and submitting notices, contacting delinquent tenants, coordinating and scheduling appointments, elaborating SOPs and maintaining guides and spreadsheets updated, etc. ADMINISTRATIVE ASSISTANT OF THE CHIEF REVENUE OFFICER AND THE VP OF BUSINESS DEVELOPMENT/ONBOARDING TEAM LEADER March 2021 - January 2022 | SlateHouse Group / Home365 Property Management Coordinate and supervise the onboarding department and its corresponding areas (Central PA, Philly, NJ, Scranton, Lehigh Valley, Hampton Roads, Pittsburgh, Baltimore, Detroit, Atlanta, and Las Vegas) Be the primary contact for all Property Managers and Operations Directors for conflict resolution related to onboarding tickets, property, and tenant intakes in the system, contract submissions, etc. Assist the Chief Revenue Officer and the Vice President of Business Development with anything required (editing and verifying contracts and other legal files, translating documents, learning new property management software to optimize processes, contacting property owners, taking care of the onboarding process for important projects of 100+ units, organizing virtual meetings, etc.) Be in charge of training the new onboarding team members as well as keeping the department updated on new protocols. BILINGUAL ADMINISTRATIVE ASSISTANT & DATA ENTRY CLERK March 2020 - March 2021 | SlateHouse Group / Home365 Property Management Coordinate the onboarding areas (as well as modify, send, receive, and check contracts and other legal documents required by the company) Be the primary contact and provide personalized assistance between property owners and the company during onboarding. Collect, organize, and add to the company's system all the information pertaining to the new owners and their properties for Property Managers, Directors of Operations, and Maintenance Coordinators to perform their functions more efficiently. EQUIPMENT & OTHER INFORMATION 15" 2023 MacBook Air, Apple M2 chip, 16 GB RAM and 256 GB SSD 2023 Huawei S Mate Station 16 GB RAM and 256 GB SSD with a 32-inch screen. ENGLISH TEACHER August 2018 - May 2020 - Present | Independent Contractor Give private lessons to middle school, high school, and university students. Plan daily lessons for students of all ages. Conduct/design exams to measure the student's learning process and upload their corresponding grades into the school's system. General office equipment such as scanner, printer, headset, etc. Reliable Internet. Download 200 Mbps and Upload 20 Mbps Dedicated workspace/office American Visa CUSTOMER SERVICE REPRESENTATIVE July 2015 - January 2018 | Teleperfromance / Kohl's Provide online services for one of the largest retail stores in the U.S. Manage customers' accounts on the store's website EDUCATION UNIVERSIDAD METROPOLITANA DE MONTERREY September 2021 - On hold | Bachelor of Architecture UNIVERSIDAD LUX September 2020 - On hold | Bachelor of Plastic Arts and Art History COURSES - PM101 - Lesson 01: Intro to Property Management / VPM Academy - PM 101 - Lesson 01: Lifecycle of a Property Under Management / VPM Academy - PM 101 - Lesson 03: Technology Solutions / VPM Academy - PM 101 - Lesson 04: Sales and Business Development / VPM Academy - PM 101 - Lesson 05: Onboarding New Clients and Properties / VPM Academy - PM 101 - Lesson 06: Pre-Leasing Basics / VPM Academy - Introduction to Property Management in Pennsylvania / Kaplan Real Estate - Introduction to Interior Design / Universidad Lux Development of Innovative Products / Government of Monterrey Nearshoring in Mexico: An opportunity for PyMes / Santander Bank