Mikhael Tuason

Mikhael Maximian Tayo Tuason Contact Information _______________________________________________________________________________________________ Mailing: Mobile Phone: E-mail: Unit-1 No.11, 3rd. St., Brgy. Kapitolyo, Pasig City,-- Job Experience ___________________________________________________________________________________________________ Quality Assurance Analyst Harte-Hanks, Philippines Market! Market!, Pasig City (August 2008 – February 2011) voice and email Quality Monitoring weekly quality call listening facilitation reports compilation Excel reporting sheet generation, automation and maintenance Quality Assurance Analyst, Core Team Telus International, Philippines Ortigas Center, Pasig City (January 2008 – August 2008) Quality Process monitoring, analysis and improvement data scrubbing and reports analysis Excel score sheet template generation, automation and maintenance Excel reporting sheet generation, automation and maintenance Quality Assurance Analyst Telus International, Philippines Ortigas Center, Pasig City (May 2005 – January 2008) voice and email Quality Monitoring frontline agent coaching and team meeting facilitation weekly business review reports generation data scrubbing and reports compilation Excel score sheet template generation, automation and maintenance Excel reporting sheet generation, automation and maintenance Customer Interaction Associate Ambergris Solutions, Inc. Ortigas Center, Pasig City (April 2004 – May 2005) Inbound and Outbound voice Customer interaction Service Staff Encoder, Graphic/Layout Artist FATS Computer Business Center Barangay Sta. Fe, Dasmariñas, Cavite (June 2003 – December 2003) Various desktop publishing technical & administrative duties Editorial Assistant, Encoder Philippines Travel Companion Barangay Kapitolyo, Pasig City (May 2002 – August 2002) Collating and encoding of various tourist location entries Freelance Graphic/Layout Artist – Eduquest, Inc. Magallanes Village, Makati City (2000 – 2001) Promotional brochure, dummy newsletter Development Academy of the Philippines Ortigas Center, Pasig City (2000 – 2001) Promotional brochure, calendar poster, productivity manual Commways International Public Relations Legaspi Village, Makati City Ortigas Center, Pasig City (1997 – 2001) Political awareness booklet, posters & print ads (Microsoft, MISnet, CBCP) Educational Background ___________________________________________________________________________________________ Informatics Computer Institute Computer Science Ortigas Center, Pasig City -) Seminars & Training _______________________________________________________________________________________________ Six Sigma Yellow Belt Certification Process analysis and development Ortigas Center, Pasig City (March 2008) Asian Development Bank Kitchen Internship Ortigas Center, Pasig City (January 2003) Institute of Hotel & Restaurant Studies Swiss-style chef training Barangay Capitolyo, Pasig City (August 2002) Whilce Portacio’s Comics Creation Course Layouts, Penciling, Inking Coloring & Plotting SM Megamall, Mandaluyong City (August 1996) Character References ______________________________________________________________________________________________ Hunter, Natalie Program Manager Philippine Software Industry Association Contact No.:- Mendoza, Christine Quailty Assurance Supervisor Telus International, Philippines Contact No.:- Ramos, Marizaida Quailty Assurance Supervisor Telus International, Philippines Contact No.:- Skills/Interests ____________________________________________________________________________________________________ ● ● ● ● ● ● ● ● ● ● ● ● ● Excel template generation Digital desktop publishing layout & design Digital photography editing with Photoshop or GIMP Digital and freehand illustration & design basic knowledge of JavaScript HTML5 video game programming with the Phaser framework sprite animation with GraphicsGale Data entry and analysis with Google Sheets Godot Game engine game development Blender 3D modeling Sprite artwork with GIMP Vector artwork with Inkscape Waveform sound design with LabChirp