MIKHAEL GERARD L. MARAÑON
PERSONAL DATA:
Sto. Domingo Ave., Sta. Clara Subdivision
Bacolod City, Negros Occidental 6100
Home Phone Number
Mobile Phone Number
Email Address
Date of Birth
Place of Birth
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--February 26, 1991
Bacolod City, Negros Occidental
EDUCATIONAL ATTAINMENT:
Tertiary
:
University of St. La Salle
Bacolod City Negros Occidental
Bachelor of Science in Commerce
Major in Hospitality Management
2009 - 2013
Secondary
:
Christian Academy of Bacolod
Bacolod City, Negros Occidental
2005 - 2009
Primary
:
Christian Academy of Bacolod
Bacolod City, Negros Occidental
1998 - 2005
EMPLOYMENT HISTORY:
Customer Care / Customer Relations Specialist (Junior Supervisor)
Teleperformance Inc.
Luxur Hotel Magsaysay Ave,
May 3, 2017 - Present
Bacolod City
Customer Service Representative
iQor
October 3, 2016 – April 23, 2017
Ayala Mall District
Talisay City
Front Desk Associate/Cashier
L’ Fisher Hotel Bacolod
September 23, 2015 – September 23, 2016
14th Lacson St.
Bacolod City
Customer Service Representative
Convergy’s Bacolod
May 10, 2013 – July 4, 2015
One San Parq Building
Mandalagan, Bacolod City
ON THE JOB TRAINING:
Club Lounge Trainee
March – May 2012
Dusit Thani Manila
Makati City, Metro Manila
Barista
July – September 2011
Ecafe, University of St. La Salle
Bacolod City
Barista and Waiter Trainee
June – November 2010
L’Fisher Hotel
Bacolod City
TRAININGS AND SEMINARS ATTENDED:
Admin Staff Training and Facilities
Program Seminar
June 2016
L’Fisher Hotel
Bacolod City
Cashiers and Money Transaction Training
And Seminar
May 2016
L’Fisher Hotel
Bacolod City
Credit Card and Fraud Seminar
April 2016
L’Fisher Hotel
Bacolod City
Concierge Introduction and Operations
March 2016
L’Fisher Hotel
Bacolod City
Front Desk Associate and
Customer Satisfaction
January 2016
L’Fisher Hotel
Bacolod City
Resource Team Management and
Training Program
December 2015
L’Fisher Hotel
Bacolod City
Human Resource Introduction and
Management
November 2015
L’Fisher Hotel
Bacolod City
Teachers and Trainers Workshop
January 2014
Convergys
Bacolod City
Q&A Evaluators Seminar and Training
September 2013
Convergys
Bacolod City
Airlines and Operations Management
October 2012
L’Fisher Hotel
Bacolod City
Leadership Ministry Training
September 2012
Ikthus
Bacolod City
AWANA Teachers Seminar and Children’s
Ministry Program
June 2012
Ikthus
Bacolod City
Introduction to Hospitality and
Tourism Management
March 2012
Resorts World Manila
Manila
Front Office Operations and
Sales & Marketing Seminar
March 2011
Crown Regency Suites
Mactan, Cebu
Tour Guiding Seminar
September 2010
University of St. La Salle
Bacolod City
Global Trend in Rooms Division
May 2009
University of St. La Salle
Bacolod City
SKILLS:
Customer and Technical Service
Computer Reservation System
Microsoft Word, Excel and PowerPoint
Adobe Premiere
CHARACTER REFERENCES:
Available upon request
