Mikenji Polancos

Mikenji B. Polancos 155 Almazor. St. Brgy. 185 Pasay City Contact Number:- Contact Email:- Objective: I’m an outgoing individual desiring a Remote Position to represent business with a highly professional and caring action. Working Experience: (AT&T U-Verse) Technical Support Representative - Dec. 12, 2015– August 14, 2016 Alorica Inc. Philippines (Apple Care Advisor - iOS Technical Support & iTunes Billing Advisor) - Dec. 21, 2016 – November 5, 2017 Xerox / Conduent Services ______________________________________________________________________________ Educational Attainment: TertiaryBachelor of Computer Science in Information Technology Asia Pacific College Magallanes Village, Makati City June 2011 – Sept 2014 Bachelor of Science in Information Technology Major in Game Design De La Salle College of Saint Benilde Vito Cruz, Taft Avenue June 2010 – 2011 SecondaryMalate Catholic School Malate, Manila June 2006 – March 2010 PrimaryVillamor Air Base Elementary School Villamor Air Base Pasay City June 2000 – March 2006 Personal Data: Nickname: Ken Age: 24 Date of Birth: October 3, 1993 ______________________________________________________________________________ Skills: I can do Voice / Chat and Email Support and I can work with less supervision Expertise in Technical Support Attention to detail prior delivering information Strong analytical problem solving skills and good decision making Keen observer and ability to analyze situations and solve problems in a timely manner Can easily adopt usage and navigation with interface of (CRM - software tools) in any platforms. Computer Typing Speed. (approximately 75-85 wpm, 80% - 90% accuracy) Multi -Tasker Troubleshooting computer problems (engaging relevant probing questions to determine if it’ll under software or a hardware issue) Computer Literate: MS Word, MS Power Point, MS Excel (Data Entry) (I.T. Skills) Knowledgeable in Java, HTML, VB.net, Database Management & Information Security User Interface vs User Experience Design Analyst, Game Concept Analyst Subnetting and Supernetting (Network Infrastructure) Knowledgeable in Software Solutions Hobbies/Interests: Surfing the internet, I’m always online 24/7 Playing musical Instruments and listening to music. Social Media Management, Search Engine Optimization, Analytics Creating Videos / Photo & Video Editing Playing online games, (I’m a hardcore gamer)  Character References: Miguel Franco Cruz Alfredo Morales Jr. Team Manager Quality Analyst HCL Technologies Xerox / Conduent Services- - I hereby certify that the information mentioned above is true and correct.