Mikenji Polancos

I have 2 years of BPO experience with one of the best Call Centers in the Philippines supporting United States, United Kingdom, and Australian, and Canadian customers.

I am always so enthusiastic about everything, and I strongly believe that understanding the customer's reason for their contact while executing relevant probing questions would lead to the right path of resolution as this is also the key for having customer satisfaction.

I can provide phone support, chat support, email handling, and responding to tickets and I can work on full-time shifting schedule.

• Computer Typing Speed. (approximately 75-85 wpm, 95% - 100% accuracy)
• Can work under pressure and with less supervision.
•Excellent customer service skills.
• Outstanding organizational skills.
•Observer / Critical Thinker / Attention to detail
•Strong analytical and problem solving skills
•Keen observer and ability analyze situations and solve problems in a timely manner.
•Troubleshooting computer issues (software and hardware)
•Can easily adopt the usage and adjust navigating with different interface of software tools in any platforms.
•Expertise in navigation using Windows / Mac / Linux
•Computer Literate: Microsoft Word, MS Power point, MS Excel
•Advance knowledge in networking security and storage.

I am looking forward to work with you and be part of your team soon. I'm ready to provide you with outstanding outputs.