Mike Kristian Berja

Education University of Antique, Sibalom, Antique 5713 Master of Business Administration2024- Present University of the Philippines- Visayas, General Luna St, Iloilo City B.S. Business Administration, Major in MarketingGraduation date: January 2020 • MarkProf, Top 25 Marketers of the Philippines Batch 2019- MarkProf Foundation, Inc. Alumnus • University of the Philippines- Visayas College Scholar for the 2nd Semester of 2019 • Business People’s Inc. (BPi) Student Leaders’ Summit 2019- Participant, 1st Place Business Case Competition • Advertising Conference 2019- Attending organizer, and active participant in the Business Case Competition • Business Leaders’ Summit 2017- 1st Runner Up for Business Case Analysis Competition Work Experience FST CCS., - KMB, LLP., Toronto, ON M1H 3E3 Remote Job- First and Third-Party Collections SpecialistMay 2023 – July 2025 • Direct B2B and B2C communication via calls, emails, and text messages with TELUS customers/debtors for consumer, business, and corporate accounts to avoid and/or settle overdue invoices, and process payment plans aligned with business standards and policies. Clipboard Health, Two Magnets Inc., 440 N Barranca Ave, #5028, Covina, CA 91723 Remote Job- Account Receivables and Collections Specialist, Financial AnalystJanuary 2022 – March 2023 • Direct B2B communication via calls, emails, text messages, and virtual meetings with C-level executives, facility administrators, business offices, and key decision-makers. • In charge of observing and maintaining relationships with accounts, standalone and corporate facilities, to identify, minimize, and possibly avoid overdue payments, report payment-to-usage and collection activity, determine credit reliability, address client queries, develop repayment plans, and handle initial client retention and disputes. • Interdepartmental communication for legal documents, including contracts, agreements, processing changes to terms, and amendments. In situations where detected payment behaviors are found to be alarming, decision-making for filing credit insurance is an additional task. • Consistent Top AR Specialist, well-recognized by clients for being a professional account manager and problem-solver. • Undertaken by the Chief of Staff to assist and manage clients under the top 20 corporations of the company at 350+ accounts, averaging $1.5M of collections weekly while maintaining and fixing tainted relationships and experiences. Teletech, SM Strata, Mandurriao, Iloilo City Customer Service Representative II- VerizonMarch 2020 – December 2021 • Aids customers in varying scopes, which are customer care, billing, win back/loyalty, and tier 1 technical support. • Received recognition as part of the company’s Elite Circle for four consecutive months, scoring 100% on overall Customer Satisfaction rating while reaching set metrics for number of calls handled and sales quota. iQor, Megaworld, Mandurriao, Iloilo City Engagement Ambassador- iQor and AT&TJuly 2019 – January 2020 • Finished PeaQ Performance Qoaching- Corporate Training, which focused on a series of coaching and development techniques that are based on coaching for improved work performance without the threat of consequences or an overabundance of information. • In charge of employee engagement programs and events, including incentivization programs, etc., both in the account line of business as well as the whole company itself. • Recruitment captain responsible for engaging in hiring initiatives and administering referral incentives. • Client relations for employee and management insights to communicate the existing work environment and identify areas for improvement and consistency. • Tasked to be a nesting team leader, which is a leadership position responsible for employees who have just finished their training. Display leadership by providing insights, advice, coaching, assistance in difficult situations, and handle supervisor or escalated calls. iQor, Megaworld, Mandurriao, Iloilo City Collections Specialist- AT&TMay 2019 - July 2019 • Collections and billing specialist. • Top Agent for 3 consecutive months before promotion. iXue, General Luna St, Iloilo City English as a Second Language TeacherAugust 2018 - March 2019 • English teacher for all levels and ages for comprehension and language enhancement. SPi CRM, Molo, Iloilo City Product Specialist and Core Customer Service Representative (Regular Hire)April 2017 - June 2018 • Core team member tasked to oversee new hires and handle escalations. Customer Service Representative (Project Hire)January 2016 - March 2017 • Top performing direct message specialist and disputes representative. • Our roles differ depending on business needs. Tasked to handle both outbound and inbound order placements, disputes, and direct messages. Leadership Experience Youth for ChristIloilo City, Iloilo • Youth for Christ- Iloilo Province, Youth Communications- Social Media Manager and Strategist -) • Youth for Christ (University of the Philippines- Visayas, Iloilo City Campus)- President -) Let’s Do It Philippines Youth IloiloIloilo City, Iloilo • Committee Head for Finance -) University of the Philippines- Visayas, University Student CouncilIloilo City, Iloilo • College of Management Student Council- University Student Council Representative, Counterpart -) Skills and Interests • Skills: Conflict Resolution, Critical Analysis, Customer and Client Relationship Management, Employee Engagement, Operations Strategic Planning and Analysis, Process Optimization and Project Management, Concept Design and Development, Microsoft Office (Excel, PowerPoint, Word, etc.), Social Media and Brand Management, Marketing Strategies, Targeting, and Planning • Interests: Creative and Conceptual Design, Public Speaking, Journalism, Creative Writing, Performing Arts