Mike Emerson Lustado

Mike Emerson B. Lustado 496 Duhat St., Pasig City, Metro Manila, Philippines 1611-- HIGHLIGHTS OF QUALIFICATIONS ● ● ● ● ● ● Customer Service Oriented. Active Team Player, Fast Learner, remains calm under pressure. Professional Communicator; Fluent in English. Reliable and can work with less supervision. Integrity and Honesty in all personal and professional life. Ability to work under pressure EMPLOYMENT HISTORY Customer Service Representative - WNS Global December 2020 - March 2022 Bridgetown, Quezon City ● ● ● ● Responding promptly to customer inquiries Communicating with customers through various channels Keeping records of customer interactions, transactions, comments and complaints Ensure customer satisfaction and provide professional customer support. Customer Service Representative - Alta Resources May 2020 - October 2020 Ortigas Center, Pasig City ● ● ● Resolves customer problems and complaints with a sense of urgency. Consults with customers over the phone or via the web following client processes and procedures processing information, orders, requests, or comments in an efficient manner. Collaborate with other team members to ensure that customer’s issues are resolved. Customer Service Assistant- M1S February 2018 - September 2019 Kapitolyo, Pasig City ● ● Handles inbound calls/emails/chat, through the use of proactive customer service and call control techniques and proven troubleshooting procedures. Responsible for delivering outstanding customer service. Sandwich Artist/Baker - Subway Sandwiches Philippines March 2013 – November 2013 Brenton Group of Companies, The Podium Mall Ortigas Center Pasig City, Philippines ● ● ● ● Basic Food preparation, sandwich making, and presentation. Baking bread and making sandwiches as requested by customers. Preparing vegetables and meat for serving customers. Peeled, washed, and sliced vegetables and meats, and baked breads and cookies. Service Crew - Wendy’s Hamburger Restaurant Philippines February 2010 - March 2012 Quezon City, Metro Manila, Philippines ● ● ● ● Clean and prepare the work area, clean the cooking surfaces and utensils, and make sure that the supply inventory is well stocked.Baking breads and making sandwiches as requested by customers. Responsibility to cook batches of pre-ordered food including hamburgers, fried chicken, etc. and make sure that it is kept warm until sold. Ensure overall presentation of food is appealing. Maintain the cleanliness at his or her workstation at all times and implement health and food safety standards to maintain a hundred percent customer satisfaction. Prepared orders meet the company’s standard for food quality and quantity. Restaurant Team Member - KFC Philippines July 2007 - February 2009 Quezon City, Metro Manila, Philippines ● ● ● ● Clean and prepare the work area, clean the cooking surfaces and utensils, and make sure that the supply inventory is well stocked.Baking breads and making sandwiches as requested by customers. Responsibility to cook batches of pre-ordered food including hamburgers, fried chicken, etc. and make sure that it is kept warm until sold. Ensure overall presentation of food is appealing. Maintain the cleanliness at his or her workstation at all times and implement health and food safety standards to maintain a hundred percent customer satisfaction. Prepared orders meet the company’s standard for food quality and quantity. EDUCATION HISTORY Tertiary: Technological Institute of the Philippines 2008 - 2010 20th Ave Cubao Quezon City, Philippines Secondary: Carlos P. Garcia High School Garcia Street Cubao Quezon City, Philippines 2003 - 2007