Mikaela Columbres

MIKAELA COLUMBRES E X E C UTI V E AS S I STANT | S O C IAL M E D IA MANAG E R O PE RATI O N S AN D MAR K ETI N G ABOUT ME A well-rounded, dynamic and high-spirited freelancer with 5 years of experience in Learning & Development. Warm, empathetic and cheerful. CORE SKILLS ‒ Proficient in Canva ‒ Oral and Written Communication ‒ Visual Rendering (Presentation, pamphlets, visual aids, etc) ‒ Intermediate Utilization of Google Apps (Docs, Sheets, Slides, Forms, Sites, Photos, Drive) ‒ Advanced Utilization of Microsoft Office: Powerpoint, Excel, Word, Outlook, Teams, Publisher ‒ Instructional Design ‒ Project Management ‒ People Management ‒ Email Management ‒ Facilitation (ALS) PERSONAL PROFILE Date of Birth: December 27, 1995 Age: 26 Civil Status: Single Personal Interests/Hobbies: - Community Involvement (Hosts outreach programs.) - Member of Seeds of Hope - Supporter of WWF (Worldwide Fund for Nature) and SWS (Strays Worth Saving) - Former member of SYKES Riders Club - Bookworm PROFESSIONAL CAREER Core Skills Trainer & Language Specialist Learning & Development, SYKES Asia Inc. | Sep 2017– Feb 2021 - Implements Core Skills Training and Communication Skills training modules for new hires and regular employees - Hosts New Employee Orientation - Provides administrative, logistical, and data management - Provides Effective Communication and quality feedback to trainees - Reviews and evaluates the service levels achieved by the class and of project plans - Experienced in Training Needs Analysis and creation of Training Materials - Collaborates with operations to validate the effectiveness of English Programs through performance analysis based on well-defined measurable targets (KPIs) - Improve agents’ English Communication skills through proper assessments, development of language intervention programs, training delivery, and data tracking - Develops Training Materials such as handouts and visual materials Sr. Technical Trainer Pearson Education, SYKES Asia Inc. | July 2016– Sept 2017 - Product Training for Customer Service and Technical Support LOB - Handles Up-Skill Training for Officers and Tenured Agents - Supervises Team during Nesting Period - Handles “Pit Stop” Team for Intervention and Performance Improvement - Calibrates with Internal Management and Clients - Performs Training Analysis Reports, Daily Reports, other documents such as Training Workbooks, and Business Processes SEMINARS/TRAININGS ATTENDED FREELANCE Social Media Marketing: Strategy and Optimization | LinkedIn Learning Lead, Marketing & Operations Pink Panda Holdings Inc | Mar 2021 – December 2021 Social Media Marketing Foundations | LinkedIn Learning - Speaking Confidently and Effectively| LinkedIn Learning Stop Stressing and Keep Moving Forward | LinkedIn Learning The Growth Mindset | SYKES Asia Inc. Basic Training Delivery | SYKES Asia Inc. Excel 1.0 & 1.1 | SYKES Asia Inc. Coaching for the Win | SYKES Asia Inc. English Communication Scorecard | SYKES Asia Inc. Social Media Management Email Management Listing Coordinator Promotions Coordinator Data Entry Liaison for Angel and Seed Investors Executive Assistant & Leasing Assistant Licensed Broker | Oct 2020 – March 2021 - Managing email/calendar Network Liaison Publish Listings Rental Analysis Owner/Property Onboarding Social Media Management Purchase Sale Agreement Comparative Marketing Analysis RMLS Functionalities 7 Habits of Effective People | SYKES Asia Inc. Facilitating Effective Role Plays | SYKES Asia Inc. Voice Assessors | SYKES Asia Inc. Active Learning Primer | SYKES Asia Inc. Addie Model (Analyze, Design, Develop, Implementation and Evaluation) | SYKES Asia Inc. Training Program Development Methodology | SYKES Asia Inc ACADEMIC HIGHLIGHTS La Consolacion College, Manila | 2014 Bachelor of Science in Psychology Bonifacio Javier National High School | 2011 Secondary Education Hulo Elementary School | 2007 Primary Education REACH ME AT: Unleash Your Highest Potential | Mr. Vic & Mrs. Avelyn Garcia Is it Depression or Just Sadness? | Psychological Societies Association on Mental Health (PSAMH). Mobile:- Skype ID: live:.cid.ac-b68c9a E-mail:-Address: #1C Dollar Street Greenpark Village Cainta, Rizal PH