Mikaela Columbres

I might just be the candidate you are looking for! :)

Hello, I'm Mika! Your high-spirited, well-rounded freelancer with a solid Learning and Development background. I was responsible for onboarding and facilitating soft skills training for email, phone, and chat modalities for various

verticals such as Technology, Communication, Financial Services, Healthcare, and Travel/consumer products. I worked with and provided support for big companies like Google, Intuit, Verizon, AT&T, Abbott, Harman Kardon, JP Morgan Chase, HP, and Intel in ensuring the quality of their Customer Service.

I have an experience as a Social Media Manager for various platforms such as Youtube, Facebook, Instagram, and Twitter. As a Community Moderator on Facebook, Reddit, and Telegram. Where I create and schedule engaging content to boost organic engagement and interest, coordinate possible collaborations and promotions, and communicate with members, customers, and business partners.

In Real Estate, as a former Leasing Assistant, my job includes listing properties, coordinating with owners and turnover team/maintenance, communicating with prospective tenants, and preparing and issuing the lease. I was eventually promoted to the Executive Assistant role for a Licensed Broker, where I assist in preparing different documents, performing and drafting Comparative Marketing Analyses, turning gathered information into data, and scheduling visits and meetings.

I'm proficient with various tools. Here's to name a few:

Zoom

Skype

Canva

Jabber

Trello

Slack

TeamViewer

TweetDeck

Social Mention

LogMeIn

Salesforce

Various CRM

GoogleApps (Docs, Sheets, Slides, Forms, Sites, Photos, Drive)

Microsoft Office (Powerpoint, Excel, Word, Outlook, Publisher, Teams)

According to any work-from-home requirements, I know I am perfect for the job because I have a perfect setting at home, with a ring light, a headphone with a noise canceling feature, a fixed line of internet connection and a backup, and a good working laptop. I can handle several tasks as well and am always keen on handling new tasks. I can communicate with clients, technicians, customers, and colleagues in an efficient manner.