Small Village, Purok 21 Mintal, Davao City Philippines 8000 || - ||-
ABOUT ME
With over 6 years of experience in the BPO customer service industry, I have developed a strong
skill set and a deep understanding of delivering exceptional customer experiences. I’ve had the
opportunity to support diverse customer bases across sectors including retail, e-commerce, home
warranty, health insurance, and telecommunications. Throughout my career, I have honed excellent
written and verbal communication skills, along with the ability to remain calm under pressure, resolve
complex issues, and provide thoughtful, customer-focused solutions.
In addition to customer support, I am proficient in a variety of productivity tools, including Microsoft
Office 365 (Word, Excel, PowerPoint), and skilled in performing administrative support tasks. These
include social media content posting, data entry, document and presentation creation, and basic
graphic editing using Canva. I bring a dependable, detail-oriented, and solution-driven approach to
every role I take on.
SKILL SET
Technical Skills: Microsoft Office 365 • Google Workspace • Canva • Trello, Slack, Zoom • Social Media
Platforms (Facebook, Instagram, TikTok – content posting/scheduling) • File Management Systems (Google
Drive, OneDrive)
Administrative & Virtual Assistance Skills: Data entry and spreadsheet management • Document and
presentation formatting • Calendar and email management • Online research and data collection • Social
media management • Customer service (Phone, Chat, and Email handling) • Cold calling • Sales and
upselling techniques
Soft Skills: Strong written and verbal communication • Detail-oriented and highly organized • Time
management and multitasking • Problem-solving and critical thinking • Adaptable and quick to learn new tools
• Calm under pressure and client-focused • Professional and dependable work ethic
Currently Learning/Developing: Email scraping and lead generation techniques • Automation tools •
Email marketing tools • Funnel building • Website building (no coding)
WORK EXPERIENCE
Customer Service Representative
GoHealth360 – Remote
September 2024 – January 2025
• Handled cold calling to offer insurance and benefits and explained product details to potential
clients. Asking qualifying questions, making sure that they are qualified for the service.
Customer Service / Sales Representative
TelePhilippines, Inc. / Teleperformance Davao – Davao City (On-site)
July 2023 – July 2024
•
Resolved billing inquiries, sold products, and provided support to ensure customer satisfaction.
handling refund requests, account management, account Creation, high volume of calls, and handling
technical issues.
Customer Service Representative
Choice Technologies Philippines Inc. / Choice Home Warranty PH – Davao City (On-site)
March 2023 – June 2023
•
Assisted customers with appliance warranty concerns, processed billing adjustments and dispatching
technician if customer requested or when needed.
Customer Service / Sales Representative
VXI Global Solutions – SM Ecoland, Davao City
October 2020 – October 2022
•
Offering products and services based on customer needs, promoted current offers to drive sales,
handling billing inquiries, customer support, account creation, account management, refunds,
technical issues and managed high volume of calls.
Customer Service Representative
Alorica Philippines Inc. – Davao City (On-site)
October 2018 – October 2020
•
Resolved service issues, processed account updates, and delivered helpful solutions to customer
concerns. Making sure to address complaints from drivers and passengers, worked on disputes, fraud
claims and false low rating.
Tourism Staff
Local Government Unit – Mati City
July 2015 – December 2015
•
Guided tourists through local attractions and provided informative details about Mati City landmarks.
Conducted beach visits to discover new attractions and rate them for future tourist recommendations
and handling basic administrative tasks like data entry and formatting.
Public Safety Assistant
Local Government Unit – Mati City
January 2015 – June 2015
• Assisted in the implementation of safety programs, conducted public safety assessments, and
monitored for potential disturbances.
EDUCATION
Bachelor of Science in Business Administration and Management
Davao Oriental State University
Mati City June 2013 – October 2017
High School Diploma
Lupon Vocational High School
Lupon, Davao Oriental June 2008 – March 2012
Primary Education
Lupon Central Elementary School I
Lupon, Davao Oriental 2002 – 2008
CERTIFICATIONS
https://drive.google.com/drive/folders/18l6K3HOuyoLuynlh6yfzW1lhKapYfsTp?usp=sharing
