Mihiret Shimelis Alemu

MIHIRET S. ALEMU Customer Service Representative Addis Ababa University - - EDUCATION PROFILE Bachelor of Software Enginerring Energetic international customer service professional with experience as a customer Addis Ababa University 2021- Present Certificate in Digital Marketing Golden Institute 2022 service representative and social media manager. Skilled in virtual communication, problem-solving, and delivering excellent customer service. Passionate about enhancing customer satisfaction and ready to contribute my skills to a dynamic team. WORK EXPERIENCE Customer Service Representative - Michael Tesfaye Engineering, Addis Ababa , Ethiopia Facilitated clear and effective communication within the engineering team and with clients. Leveraged excellent verbal and written skills to ensure project requirements were met efficiently. EXPERTISE Customer Relationship Management Digital Communication Conflict Resolution Problem-Solving Written Communication Digital Marketing Verbal Communication June and July 2023 Social Media Manager Yebehir Digital Marketing, Addis Ababa, Ethiopia Managed multiple social media accounts for various clients, creating tailored content to enhance brand presence. Engaged directly with customers to boost satisfaction and increase online engagement. Social Media and Customer Support 2021 – 2023 Project MANO, Addis Ababa, Ethiopia Managed social media channels, created engaging content, and connected with potential customers. Researched trends to optimize post performance and strengthen online presence Written Listening Mentor Active Listening Aplus Mentors, United States (Remote) 2023-Present Engaged effectively with diverse children and parents, demonstrating strong written communication skills. Supported learning and built positive relationships in a virtual LANGUAGE Amharic Native English C2 Proficiency tutoring environment. REFERENCE Michael T. Meconnen CEO, Tesfaye Engineering Phone: Email : --