Mihaela Rukarwa

 Mihaela Rukarwa 1263 Crowhill Views, Borrowdale Harare, Zimbabwe -- Professional Summary Dedicated professional with a bachelor’s in international business and minor in Finance from Thompson Rivers University. Dependable employee with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Market-savvy with strong background building client relationships and strengthen marketing approaches by leveraging current trend knowledge and balancing customer needs.    Skills Analytical thinking Strong communication Microsoft Word, Excel, Power Point Written communication Strategic Planning Tableau Data Modeling Team player, able to work closely with others to complete task Experience Field Service Representative Ricoh June 2021 – March 2022 Provided on-site technical support for a range of Ricoh imaging and printing equipment, diagnosing and resolving issues to minimize downtime and ensure optimal equipment performance. Built and maintained strong relationships with clients, effectively communicating technical information and offering tailored solutions to enhance customer satisfaction and loyalty. Conducted regular preventive maintenance on equipment, ensuring reliability and longevity, which resulted in a 20% reduction in service calls and increased customer trust in Ricoh’s products. Maintained accurate service records and reports, documenting repairs and customer interactions, which improved internal communication and streamlined service processes for enhanced operational efficiency. Performed a 6 month project alone working under AON Insurance ensuring documentation of files was accurate, storage was done and digital copies were created for both old and new files across all departments. Supervisor Shoppers Drugmart October 2018- August 2020 Collaborated with clients and technical teams to identify and analyze complex business challenges, developing tailored analytical solutions that enhanced operational efficiency. Planned and designed simple to semi-complex business processes and system modifications, resulting in improved workflows and streamlined operations that met client requirements. Facilitated work sessions and interviews to gather and document intricate business requirements, effectively communicating insights to stakeholders to ensure alignment with project goals. Planned, allocated, and monitored the work of other employees, providing guidance and support to ensure timely delivery of project tasks while maintaining high standards of quality and compliance. Business Analyst Multi Choice DSTV | Harare, MS January 2016 - May 2016 Analyzed viewership data and customer feedback to identify trends and insights, contributing to strategic content decisions and enhancing customer engagement across platforms. Collaborated with cross-functional teams to map current business processes, identifying inefficiencies and recommending solutions that led to a 15% increase in operational efficiency. Conducted workshops and interviews with stakeholders to gather detailed business requirements for system enhancements, translating complex needs into actionable user stories for the development team. Developed and executed comprehensive test cases for new system features, ensuring alignment with client requirements and facilitating user acceptance testing to validate system functionality before deployment.   Education BBA: International business, Marketing Thompson River University, Kamloops, BC June 2020 Former Enterprenuer club Member University Transfer Program Columbia College, Vancouver, British Columbia April 2017 Cambridge General of Education at Advanced Level Cornway College, Harare, Zimbabwe December 2014   Volunteer Degree Works Committee Thompson Rivers Caucus Club | Kamloops, BC October 2018 - September 2020 Creating a program that enables students to plan their courses without the help of the advisors Assisted students by being their voice to the school board and presented written reports or proposals to the school board. Served as representative bodies that advised the administration on operational issues Overseeing the implementation of the degree software which is being used by the Open Learning Faculty Monitored programming to meet schedules, follow guidelines and maintain quality performances. International orientation volunteer Coordinator Thompson Rivers University | Kamloops, British Columbia, Canada September 2018 - September 2020 Organized activities for new students  Served as single point of contact for volunteer questions. Built community-based volunteer recruitment networks based on relationships with civic-minded groups. Welcomed and gave depth information to students about the university Vice President Cornway College Entrepreneur group | Harare, Zimbabwe February 2012 - December 2014 Event Planning and Coordination: Managed the planning and execution of club meetings and events, demonstrating project management skills and attention to detail, essential for overseeing project timelines and deliverables as a business analyst. Planned and organized event accordingly Strategic Goal Setting: Collaborated with club leadership to set strategic objectives and measure progress, aligning with business goals, and ensuring that team efforts directly contributed to the club’s mission, similar to aligning business requirements with organizational objectives Developed and delivered engaging presentations on various topics, honing the ability to convey complex information clearly and effectively to stakeholders, akin to presenting business insights and findings.