Miguel Evangelista

Miguel Evangelista Dominican Republic linkedin.com/in/miguelaer Multidisciplinary technology professional with experience in fulfillment analytics, digital operations, content moderation, DNS/domain management, and front-end development. Proven ability to analyze data, meet performance targets, and drive process improvements in fast-paced remote environments. Core Skills Operations & Analytics: Fulfillment analytics · Order auditing · Performance analysis · QA · Process optimization Web & Technical: HTML · CSS · JavaScript · React.js · Next.js · TypeScript · API integration Infrastructure: DNS & domains · Hosting · Email provisioning · Website launches · Migrations Tools: Git · GitHub · Jira · CMS platforms Soft Skills: Problem-solving · Communication · Cross-functional collaboration Professional Experience Thryv – Remote Fulfillment Analytics Specialist 2026 – Present Analyze digital order fulfillment workflows to ensure accuracy, compliance, and quality standards. Review performance data and audits to identify inefficiencies and support operational improvements. Thryv – Remote DNS Technician 2023 – 2026 Managed DNS records, hosting configurations, and email provisioning with high accuracy and minimal downtime. Supported website launches, migrations, and domain transfers in coordination with internal teams. Freelancer Front-End Developer 2022 – 2025 Built and maintained custom websites using HTML, CSS, and JavaScript for clients across multiple industries. Delivered end-to-end solutions from requirements gathering to deployment. Acquire BPO – Remote Content Moderator / Support Agent Moderated user-generated content ensuring compliance with platform policies while maintaining high accuracy and productivity targets. Customer Support Roles (Outplex / UX Centers) 2019 – 2021 Customer support, billing assistance, and issue resolution in high-volume environments. Education B.Sc. in Computer Science – Universidad Autónoma de Santo Domingo (In Progress) Tech Software Development -Instituto Técnico Superior Comunitario (2016 – 2020) Front-End Developer Program – Alura Latam (2023)